Automotive Technical Account Manager
Qualcomm Technologies, Inc. at http://www.qualcomm.com/about/businesses/qct
Engineering – Customer Engineering
California – San Diego
The Technical Account Manager (TAM) oversees the customers (OEM/ODM) product portfolio and manages the technical aspects of the components (hardware and software) that are designed into the customers projects. You will be required to:
+ Support the sales account manager by leading the management of the technical relationships between the customer and business units
+ Provide overall project management for the customer project from concept through mass production
+ For projects under development: drive customer issues to resolution, mitigate escalations and set expectations with the customer by collaborating with engineering on a daily basis
+ For projects under evaluation: engage with the customer by organizing trainings, reviewing the design concept, gathering project requirements, and analyzing the gaps & risk involved in product commercialization
+ Align customer milestones with hardware and software deliverable timeline by collaborating with product and program management
+ Review the customer portfolio on a monthly basis, prioritize customer projects and provide justification for technical support resource allocation
+ Work with Qualcomm internal program, product and technology teams, bringing and representing customer project requirements.Minimum Requirements:
+ Bachelor’s degree in Engineering, Information Systems, Computer Science, or related field.
+ 7+ years Software Applications Engineering, Software Development experience, or related work experience.
+ 3+ years experience with debugging techniques.Preferred Requirements:
+ 4+ years experience with Programming Language such as C, C++, Java, Python, etc.
+ 7+ years as hands-on wireless/automotive related development/customer support
+ 6+ years wireless or auto electronics industry experience.
+ Years of managing wireless technology related large scale customer projects and relationships
+ Ability to proactively manage customer expectations to influence customer relations and design decisions
+ Oral and written communication skills, including the ability to effectively present information to a range of audiences
+ Wireless/embedded/SW/HW technical skills for initial triage of customer project issues and management
+ Program Manager, managing complex technical projects in a SW environment
+ Experience leading and directing engineers that are in independent functional organizations.
+ Experience in development/support/commercialization of complex wireless/embedded/SW/HW systems
Required: Bachelor’s degree in Engineering, Information Systems, Computer Science, or related field.
Preferred: Master’s Degree in Engineering, Information Systems, Computer Science, or related field.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Who is Qualcomm, and what do we do? We are engineers, scientists and business strategists. We are from many different countries and speak many different languages. We come from diverse cultures and have unique perspectives. Together, we focus on a single goal—invent mobile technology breakthroughs.