Provide contact and liaison between customers and the sales and distribution departments. Process incoming orders; receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner. Work within established guidelines in order to achieve the objectives of the service agreement consistent with customer expectations, company policy and profit and quality requirements.
Receive inbound calls and place outbound calls to customers in order to provide information about products and services, to take orders, or to obtain details of complaints.
Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
Resolve customers’ service or billing complaints; check to ensure that appropriate changes were made to resolve customers’ problems.
Contact customers in order to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
Obtain and examine all relevant information in order to assess validity of complaints and to determine possible causes.
Coordinate same-day deliveries and pickups for customers. Process pickup requests from customers and Territory Managers. Respond to delivery/routing questions and issues from customers.
Respond to product inquiries from customers. Solicit sale of new or additional services or products.
Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
Contact all customers affected by product recalls and withdrawals.
Recommend improvements in products, shipping, service, or billing methods and procedures in order to prevent future problems.
# EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status
*Education/Training:* High School diploma or equivalent required. College coursework or degree desirable.
*Related Experience:* Minimum of three years experience in customer serviceSeafoodenvironment required. Experience in food service distribution desirable.
*Knowledge/Skills/Abilities:* Excellent verbal communication skills and problem resolution ability required. Should be familiar with Microsoft Office products (e.g., Word, Excel, Access, Outlook).Tandem experience required. CRM / Phone Technology experience preferred.
**Primary Location:** St. Petersburg-FL
**Schedule:** Full-time **Shift:** Day Job
**Job Function:** Customer Service
**Job Level:** Individual Contributor
About US Foods
Why US Foods? As one of America’s top 10 largest private companies, we offer talented professionals outstanding opportunities for personal and professional development. We maintain a strong focus on growth in a high-performance environment. That means your work will be challenging and rewarding. We conduct business in a highly ethical manner and maintain an unwavering commitment to operational excellence, safety, and environmental responsibility. As important, we encourage collaboration and value each member of our diverse and talented team.