US Foods is seeking talented students who are looking for hands-on summer experience working on a team of Technical Support Analysts. This role includes responding system alerts and troubleshooting and resolving various technical issues and provides opportunities for students to apply their academic skills in a real world setting.
**About the US Foods Summer Intern Program**
The US Foods Summer Internship Program provides a forum for students to apply classroom skills and academic training in a real world business environment. In addition to being assigned business-impacting projects throughout the summer, students will be matched with a manager who will meet with them on a regular basis to provide direction on assignments as well as deliver performance feedback and a mentor who will be available to offer day-to-day guidance and support.
Embracing the organization’s core values, the US Foods Summer Internship Program Mission is to TEAM UP to build a supportive learning environment where we TALK STRAIGHT about performance development by delivering constructive feedback and positive reinforcement to deliver SECOND TO NONE program experiences to those students who spend their summers with us.
Interns will have an opportunity to participate in learning and social events with other interns and have an opportunity to deliver an end of summer presentation to showcase their accomplishments with key business leaders. Dependent upon critical business needs and overall performance during the summer, there may be opportunities for students to continue working as a part-time intern during the school year.
Hours:Full time (40 hours per week) during the summer (10-12 weeks); possible future part-time opportunities (16-24 hours per week) during the school year, dependent upon current critical business needs and overall performance.
**Please note: We are unable to provide internships to students that require sponsorship for employment visa status (e.g., H-1B visa status). Candidates who possess the unqualified right to work in the United States are eligible to apply.**
**There is no corporate housing associated with the program, and selected candidates will be responsible for securing lodging for the summer.**
**# EOE Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Protected Veteran/Disability Status
99. US Foods is seeking talented students who are looking for hands-on summer experience working on a team of Technical Support Analysts. This role includesresponding system alerts and troubleshooting and resolving various technical issues and provides opportunities for students to apply their academic skills in a real world setting.
**Essential Duties and Responsibilities:**
+ Monitors system and production processing performance
+ Responds to system alerts and problems
+ Opens, troubleshoots and routes problem tickets
+ Identifies, analyzes and resolves issues including escalations when appropriate
+ Documents problem resolution utilizing standard procedures/tools
+ Communicates problem resolution and their impact to customers
+ Assists in the deployment of solutions and associated documentation
+ Participates in deployment checkout procedures
+ Manages own work load including administrative work for self
+ Completes assigned work in a timely and high quality manner
+ Reports on progress of own deliverables
Internal:Interface with Service Desk, Distribution Center Operations, Technical Engineering, Development and IT Leadership across the Company.
**External:** **Application/Systems Vendors**
+ Currently pursuing a Bachelor’s Degree or Master’s Degree in Information Technology, Computer Science or related
+ Strong analytical and communication skills
+ Must be enrolled in school during time of internship
+ Typically, students currently between their Junior and Senior years or between their 1st and 2nd years of graduate school will be considered for internships
+ Must have regular, reliable method of transportation to commute to US Foods’ location
**Preferred Skills in One of the Following Domains:**
+ Experience/exposure to Incident & Problem Management
+ Experience/exposure to deploying software via BigFix
+ Experience troubleshooting desktop and laptop issues in a Windows environment
+ Experience imaging and deploying laptops
+ Experience physically adding hardware
+ Experience/exposure to Broadband, NPLS, Ethernet, 4G backup, LEC/CER and CSU troubleshooting
+ Experience/exposure to Cisco Nexus Routing, F5 LTM, Load Balancing, Cisco VPN, ADC
+ Experience/exposure to Solarwinds,Viptela, DNS, Firewalls
**Job requires worker to:**
**Job requires worker to lift:**
50-100 lbs. (Heavy) 0%
**Job requires worker to carry:**
25-50 lbs. (Medium) 0%
Sit 0%Stand 0% Walk 0%Drive 0%Job requires worker to lift:50-100 lbs. (Heavy) 0%Job requires worker to carry:25-50 lbs. (Medium) 0%
**Primary Location:** Tempe-AZ
**Schedule:** Full-time **Shift:** Day Job
**Job Function:** Office/Clerical
**Job Level:** Individual Contributor
About US Foods
Why US Foods? As one of America’s top 10 largest private companies, we offer talented professionals outstanding opportunities for personal and professional development. We maintain a strong focus on growth in a high-performance environment. That means your work will be challenging and rewarding. We conduct business in a highly ethical manner and maintain an unwavering commitment to operational excellence, safety, and environmental responsibility. As important, we encourage collaboration and value each member of our diverse and talented team.