Position: Perinatal Services Coordinator
Reports To: Site Director
Job Location: Native American Health Center, 2950 International Blvd., Oakland, CA 94601
Work Hours: Full Time, 100% FTE, 40 Hours per week
The Perinatal Services Coordinator (PSC) is a key member of the perinatal team whose responsibilities include providing clinical and administrative support to ensure members receive total care for their needs, as well as promotes member involvement. The PSC will help ensure services delivered to members are appropriate for their needs and are delivered efficiently. This includes processing referrals, managing medical records, and scheduling members.
The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).
Duties and Responsibilities:
Care Coordination and Case Management
1. Under the guidance of clinicians, coordinate the development of members’ Individualized Care Plans (ICP) and modify as necessary.
2. Oversee the completion of all ICP recommendations.
3. Coordinate care of members, including scheduling appointments, managing internal and external referrals, and preparing OB risk assessment forms.
4. Schedule outside OB ultrasound and Non-Stress test visits and follow-up with patients to ensure tests are completed.
5. Assist members with transportation, translation and interpretation, testing, referrals and specialty appointments.
6. Track all referrals and follow up to ensure members attend scheduled appointments.
7. Track member appointment attendance and assist with rescheduling missed appointments.
8. Be proactive and raise concerns when members are not receiving all services of the program.
9. Advocate for members by acting as a communication liaison. Maintain close communication with member throughout pregnancy and post-partum.
10. Act as a primary contact for members’ problems and questions.
11. Implement and maintain a shared tracking system for perinatal participants.
12. Manage all Perinatal medical records and charts.
i. Ensure chart/record documentation is complete, up-to-date, and available and accessible to all team members.
ii. Ensure all records are complete and that documents are scanned into the Electronic Health Record timely.
iii. Ensure appropriate copies of the prenatal record are at the hospital during intrapartum period.
iv. Ensure intrapartum records are at the outpatient site for postpartum visits.
General Duties and Responsibilities
13. Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
14. Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
15. Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
16. Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
17. HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer.
18. Work well under pressure, meet multiple and often competing deadlines.
19. At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
20. Other duties as assigned by Supervisor.
1. Must have a High School Diploma or its equivalent.
2. Must be computer literate and able to type at least 35 words per minute.
3. Ability to bend, stoop and lift up to 25 lbs. with relative ease.
4. Must be able to provide TB and Physical clearance prior to start date.
5. CPR certification must be obtained within 90 days and kept current at all times.
6. Able to furnish Vaccination history prior to start date dependent on role.
7. Must have excellent communication skills, verbal and written, and have superior customer service skills.
8. Must have high attention to detail and the ability to multi-task and prioritize.
9. Must be a self-starter and be able to work extremely well in a team environment.
10. Per operational need, fluency in English and Spanish both written and verbal is required.
1. Work experience using an electronic health record (EHR) system, preferably NextGen.
2. Bachelor’s Degree in a health science.
3. Work experience in a perinatal program.
4. Work experience in community health.
Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents–with a percentage of employee contribution for dependent medical premiums.
Note to Applicants: Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment. Additionally, you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC. Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Section 472 and 473). Applicants claiming Indian Preference must submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage.
EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors. Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations. Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.
About Native American Health Center (NAHC)
The Native American Health Center is a non profit organization serving the California Bay Area Native Population and other under-served populations in the Bay Area. 2017 marked NAHC's 45th anniversary; as an organization, we have been serving our community since 1972.
NAHC has worked at local, state, and federal levels to deliver resources and services for the urban Native community, including medical, dental, behavioral health, diabetes, obesity, substance abuse prevention, HIV/HCV care coordination and prevention.
Native American Health Center’s mission is to provide comprehensive services to improve the health and well-being of American Indians, Alaska Natives, and residents of the surrounding communities, with respect for cultural and linguistic differences.
NAHC serves the greater Bay Area and is open to everyone.