Job Description:

**Job Id** N1959135

**Job Title** Senior IT Engineer (Site Technical Services – Lab IT Support) – Bridgewater, NJ

**Post Date** 11/30/2017

**Company-Division** Qualcomm Incorporated

Information Technology

**Job Area** Information Technology

**Location** New Jersey – Bridgewater

**Job Overview** Provide technical and engineering support to all STS Technicians, IT related support groups, and all customers. An IT Engineer will offer support with higher level issues that require in-depth research, testing, and training. You will be responsible for managing individual STS related projects providing an Engineering level perspective which represents the best interest of STS. In addition to attending meetings on behalf of STS, you are expected to maintain project reports and keep management and related support groups apprised of current status. You are also responsible for providing guidance, training, and technical direction to lower level staff.


Assist fellow employees on the more complex technical issues. Provide solutions and escalate to outside IT groups when appropriate. Follow up with documentation of solution and submit to the entire DFS team.

Identify areas of improvement needs. Establish and document procedures for these areas and implement the necessary training. Update established procedures to keep up with on-going changes.

Research and development of tools for future DFS support needs. Assuring that DFS is using the latest and most efficient troubleshooting and repair techniques for both the Telecomm and Computer side.

Updating common DFS procedures, assuring that we are meeting expectations of other IT support departments along with keeping DFS standards updated.

Evaluates new computer/telephony HW and makes recommendations to IT management concerning the use/purchase of new computers, tools, and equipment.

Evaluate and test the latest images provided to DFS. Make recommendations to improve the quality and overall stability of our image support demands.

Lead special projects (upgrade 25+ computers, re-image 25+ computer, etc), delegates project tasks to lower level staff members and ensures projects are completed according to schedule.

Work closely with Management on many IT projects that affect DFS. Provide input to the external IT groups (attending meetings). Document and report impact to DFS Management; providing suggestions and solutions on the affected DFS support areas.

Develops and maintains specialized images, software, or tools.

Assists Server Administrators with server hardware and software installation and maintenance.

Must be available after-hours for on-call Tier 3 support.

Travel, domestically or worldwide for Field Service support is required and should be expected.

In addition to full server, desktop, (telephony and computer) and networking infrastructure support it is also required to concentrate efforts on learning to become a specialized Engineer either in Computer, Telephony, Networking, or Sys Admin. This will enhance his/her capabilities in all local, domestic and international issues, spanning from the MDF/IDF/Data Center to the desktop.

SMS Administration and UNIX Administration should be a solid part of the skill sets. She/he will be counted on to interact with other support groups sharing common or like technical disciplines. Web authoring and/or development will be strongly encouraged. A DFS Engineer should have a comfortable grasp of CDMA technology.

All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.

**Minimum Qualifications** Minimum of 6+ years prior computer/telephony installation, upgrade and repair experience required and 24 months as Senior/Specialist level staff member including:

-Linux, networking, windows administration

-Scripting/automation skill

**Preferred Qualifications** Excellent communication skills required, (both written and verbal).

Strong customer service skills are a must.

Some certifications for specific tasks or critical mission will be a plus.

In-depth knowledge of QC internal policies and procedures are mandatory.

**Education Requirements** High school diploma required; AS or BS in Computer Science, Information Systems, or equivalent preferred. A+, multi-vendor hardware certification, working or completed MCSE certifications a plus.

**EEO employer: including race, gender, gender identity, sexual orientation, disability & veterans status.**

About Qualcomm

Who is Qualcomm, and what do we do? We are engineers, scientists and business strategists. We are from many different countries and speak many different languages. We come from diverse cultures and have unique perspectives. Together, we focus on a single goal—invent mobile technology breakthroughs.