Technical Account Manager – Telematics – Principal Engineer
Qualcomm Technologies, Inc. at http://www.qualcomm.com/about/businesses/qct
Engineering – Customer Engineering
California – San Diego
Michigan – Detroit
Automotive Telematics Application engineering team looking for talented, hands-on Technical Account Manager
The Technical Account Manager (TAM) is an engineering role coordinating all aspects of technical support assigned to the customer programs and is the primary communication channel with customers for technical topics during pre-sale , development , pre & post production . TAM will be responsible for end-to-end technical support throughout automotive customer/OEM project long lifecycle. In TAM role the individual will support customers (Automotive OEM, Tier-1/2, ODM) and manage all aspects of customer programs. Align customer schedule and launch plans with QC software release schedule. As the account management lead, drive customer training needs, design reviews, technical support and issue escalation with global CE , PDM and development/test teams. For the projects working with other regions Tier-1, the TAM will need to drive other regions TAM to follow up issue resolution. Must be able to define/understand customer technical requests and deliver to internal teams for appropriate execution. Will be interfacing with Business Development/Product Marketing team to understand project time-to-market and achieve customers goal. TAM provides regular updates of customer project status to the upper management and all stake-holders. Good communications skills at all levels, being proactive to interact with customer and internal global team are advantages. The TAM closely tracks customer priorities and schedules and mobilizes the required expertise calling on HW/SW application engineers, R&D, Quality and Reliability engineering. The prime measure of success is the quality and responsiveness of the technical support delivered
The TAM owns all customer technical issues across SW, HW, Systems, Quality, Performance , Manufacturing and negotiates RCA plans and resolution timeframes with the customers project management **Responsibilities**
+ Build strong relationship with customers (OEM/ODM/Tier-1/2s) and deep involvement in the technical execution of the projects
+ Proactively working with product managers, program management and engineering development teams for customer deliverable
+ Negotiating, establishing and managing effective technical support activities & plans towards customers
+ Tracking customer program schedules and priorities, risk management.
+ Assessing complex technical issues arising from customer product developments, product feature gaps and feature requests
+ Leading and coordinating engineering resources in resolving complex technical issues
+ Organizing technical training, design reviews and engineering workshops on behalf of customers
+ Providing Technical support, customer program status to business development, product and program management teams
+ Knowledge of Automotive Telematics Applications, modem technologies, requirements, KPIs and Use Cases **The Ideal Candidate will have:**
+ Demonstrated skills in managing complex customer projects in partnership with both internal and external groups with clear communications across multiple levels in the organization. Experience with an Automotive OEM /Tier1/Tier2 or equivalent integrator functions is a plus. Requires Interfacing with various cross functional teams (RF HW, RF SW , Modem Software, System Engineering, Test Engineers, Customer Engineering, and PTE). Solid technical knowledge Automotive Telematics products and modem technologies
+ Proven analytical and problem-solving skills
+ Team player with a successful track-record of working inside diverse global organizations
+ Ability to simultaneously support multiple projects and to work across functions
+ Leadership, communication and reporting skills
+ Technical background in modem technologies, hardware & software systems, audio, emergency call services
All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.
+ Bachelor’s degree in Engineering, Information Systems, Computer Science, or related field.
+ 8+ years Hardware Applications Engineering or Hardware Design experience or related work experience.
+ 10+ years Software Applications Engineering, Software Development experience, or related work experience.
+ 10+ years experience with debugging techniques in automotive industry
+ Solid understanding in cellular modem ( 5GNR, LTE, CDMA etc ) and RF system with embedded Software Engineering work experience.
+ Proficiency in Programming Languages such as C, C++, Python, etc..
+ Self-starter with demonstrated skills and experience interfacing with transceiver RF and modem system design and development teams
+ Experience in 3G/4G/5GNR cellular standards
+ Problem solving, team work, and interpersonal communication skills are essential
Bachelor’s degree in Electrical Engineering or Computer Science, or related field
Preferred: Master’s, Computer Science Engineering or equivalent experience
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Who is Qualcomm, and what do we do? We are engineers, scientists and business strategists. We are from many different countries and speak many different languages. We come from diverse cultures and have unique perspectives. Together, we focus on a single goal—invent mobile technology breakthroughs.