Job no: 529820
Work type: Classified Staff
Location: Eugene, OR, Other-Site
Categories: Development, Information Technology

Department: Information Services
Classification: Training Specialist
Appointment Type and Duration: Regular, Ongoing
Salary: $26.00 – $39.88 per hour
FTE: 1.0

Review of Applications Begins
Position closes August 17, 2022

Special Instructions to Applicants
To be considered for this position, applicants must submit a complete application including an online application, a cover letter, resume and an answer to the following supplemental question:

Write an article on how to make chocolate chip cookies for someone who is a beginner in the kitchen. This exercise is intended to showcase your skills in writing and explanation. You can use images for explanation if you wish.

A sufficient article will list:
• the required kitchen tools
• the ingredients (with measurements)
• a clear process for making the dough
• oven temperature and time
• preparing to eat the cookies

The article file format should be a Word document (DOCX file), or PDF using proper web headings for the title and article sections. If images are used, add borders and alt text included for each image.

Please submit application here https://careers.uoregon.edu/cw/en-us/job/529820/training-specialist.

Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, winemaking, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon’s natural and cultural treasures.

Position Summary
The Technology Training Consultant position facilitates information technology (IT) service adoption by providing technology training services to the University of Oregon, coordinate training services with other departments and vendors, and provide training support for escalated service requests. It requires an instructional design perspective to create engaging and accessible online training materials, repeatable processes that show learning over time, and to perform well in an environment with competing demands, sometimes with short timelines and fast-approaching deadlines.

The position also requires comfort with presenting to a wide audience, demonstrating cultural humility and flexibility in learning styles, the ability to communicate and collaborate effectively with campus IT staff and other campus training specialists, as well as faculty and staff served by these IT services.
This position analyzes training needs, determines the best method for delivering training on different topics, and evaluates training effectiveness. Most training is self-paced and online; however, in-person training can be required.

This position will receive general supervision and regular feedback from the USS Knowledge Manager, who assigns and assesses work through periodic discussion and review. This includes regular updates on workflows, presenting expected problems, updating the status of major projects, and offering self-assessments of goals. These regular updates provide the basis of an annual performance evaluation from the USS Knowledge Manager based on visual inspection of work, ongoing conversations, and interviewing customers and colleagues to ensure alignment with department goals.

The job duties may require occasional travel overnight to university events and/or facilities to deliver training and attend meetings. They must be able to lift and transport training equipment and move and rearrange classroom furniture.

Driving Requirement: It is an essential requirement of this position to qualify for and maintain UO driver’s certification eligibility, which includes maintaining an Oregon driver’s license for employment in this position.

Essential Personnel: This unit may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

Minimum Requirements
• Three years of experience as a trainer which included responsibility for assessing, planning, delivering, and evaluating training needs in an organization;
• a Bachelor’s degree in Business Administration, Public Administration, Education, or Human Resources (Personnel) Management; or three more years of pertinent experience.

Professional Competencies
Excellent communication skills and ability to disseminate information verbally, in written form and across an array of multimedia types.
• The ability to comfortably present information to large groups in a dynamic fashion, presenting information effectively while listening to, understanding and responding to audience questions.
• The ability to assimilate technology information quickly for timely creation and dissemination of training curriculum.
• The ability to work and communicate effectively with faculty, staff and students from a variety of diverse backgrounds.
• Perform duties in a way that advances and supports the mission of the department and university.
• Take initiative, looking for what needs to be done and doing it.
• Pay close attention to detail.
• Maintain a safe and safety-conscious workplace.
• Maintain a respectful workplace and model a positive and proactive attitude.
• Model the highest ethical standards.
• Provide superior customer service.

Preferred Qualifications
• Professional experience in higher education with instructional design, including offering training within the field of Information Technology.
• Experience complying with FERPA, HIPAA, and copyright law specifically regarding fair use.
• Experience with producing and managing content for websites, social media platforms, and other electronic communications vehicles.
• Experience developing training materials in a wide array of media formats, including dynamic presentations, screencasts, written procedures, accessibility standards and policies regarding content creation.
• Experience working with learning management systems.
• Experience in basic project management.
• Experience working in a team environment.