Overview

Please apply through the PayCom link provided below.

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=23178&clientkey=6D1353D45F206B1C1F44D6CCC28333BAPosition Summary

The Museum Store Coordinator will serve as the floor supervisor for the museum store and assist with training staff; building and enhancing the store brand through outstanding customer service; researching product offerings; maintaining inventory levels; ensuring store staff are comfortable and successful in their roles; and providing a positive work experience.  Customer service is a top priority for this position in building relationships with, and serving, museum visitors.

This position will also be cross-trained with the admissions department, as well as gallery attendants to ensure a seamless visitor experience. Weekend work is an important requirement.

Essential Functions

Serve as floor supervisor for the museum store; includes opening and closing cash procedures
Interact with customers to provide information and resolve complaints or grievances
Resolve scheduling conflicts, fill in for staff for lunch or other shift needs
Manage the software platform, Versai (POS) inventory for store
Train store staff and other museum staff in the store, be able to offer feedback
Acquire indepth knowledge of the museum, the Tribe’s history, and downtown surroundings
Research and recommend inventory needs based on current trends, customer interest, and forecast
Maintain contact with vendors and Artisans to ensure a positive experience with ACCM
Display merchandise to maximize purchasing appeal
Develop reports for inventory, improvements on sales, and customer engagement
Help develop a store environment that drives the museum’s mission and goals
Work weekends and evenings, as needed for store hours, events, rentals, etc.
Participates in annual store inventory
Other duties as assigned

Qualities

Strong communication and interpersonal skills to effectively lead staff, assist customers and work with upper management
Excellent customer service skills, including patience and active listening, to ensure customers feel connected and valued
Presentation skills and knowledge of visual and merchandising display practices
Experience in conflict management to resolve customer issues effectively and ensure efficiency of teams
Effective time management skills to set realistic deadlines and follow specific steps to reach timesensitive objectives
Be able to attain indepth knowledge of the store’s merchandise, the museum and Tribe’s history, and artist information
Be an active participant in store planning and team building
Ability to balance daily deposits and follow financial regulations set by the museum

Collaborates with

Visitor Services Coordinator
Operations Assistant
Education Coordinator
Manager of Events
EVS/Custodial Team
Protective Services Team
Manager of Administration

Qualifications

High school diploma; Bachelor’s degree in related discipline preferred
Two years or more of retail management (key holder) experience, luxury or museum retail experience preferred
Ability to pass background check and drug test (due to federally recognized Tribe status)
Work Environment

Typically this position requires the employee to stand and walk for extended periods of time, as well as sit, climb, crouch, and stoop.  The position will be mostly indoors with minimal time spent outside.  Using a computer and communicating with others will be a daily activity.  The position occasionally requires the ability to lift up to 30 pounds.

About Agua Caliente Cultural Museum

The Agua Caliente Cultural Museum is a new 48,000 square-foot facility, created and presented by the Agua Caliente Band of Cahuilla Indians, in the heart of Palm Springs. The Museum will share the Agua Caliente Cultural Plaza with the newly built Spa at Séc-he and the outdoor Oasis Trail canyon experience. ACCM will contain a nearly 10,000 square-foot permanent exhibition gallery to share the history and culture of the Agua Caliente peoples; a 2,100 square-foot changing gallery; collections storage; a museum store; an indoor/outdoor rental spaces and an outdoor education garden.

The Agua Caliente Cultural Plaza, which includes the Museum, will be located in downtown Palm Springs, on the block bounded by Tahquitz Canyon Way on the south, Indian Canyons Drive on the west, E Andreas Road on the north and South Calle Encilia on the west.  An opening date for the Museum has not yet been determined.  The Agua Caliente Cultural Museum is a department of Tribal government for the Agua Caliente Band of Cahuilla Indians.