Overview

Please apply through the PayCom link provided below.

https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=23180&clientkey=6D1353D45F206B1C1F44D6CCC28333BA

Position Summary

The Visitor Services Coordinator will serve as the floor supervisor for museum admissions and will provide assistance and information to museum visitors; process admissions; sell programs, membership, camps, and events.   By overseeing the staff at the admissions desk they will play an integral role in staff development.  They will help build and enhance the museum brand through customer service, member knowledge, and a positive, successful work environment for the staff.   This position will also be cross-trained with the museum store and gallery attendants to ensure a seamless visitor experience.  Weekend work is an important requirement.

Duties and Responsibilities

Serve as floor supervisor for museum admissions; includes opening and closing cash procedures
Greet visitors and provide information for exhibitions, programs, and events
Process admissions and sell programs, camps, memberships and other events
Interact with customers to provide information and resolve complaints or grievances
Manage the software platform, Versai (POS) for admissions and membership; serve as the key administrator and source of information for all museum users
Train admissions and other museum staff for admissions and critical visitor services procedures
Acquire in-depth knowledge of the museum, the Tribe’s history, and downtown surroundings
Develop reports for improvements on sales and customer engagement
Ensure the entrance and admissions desks are kept neat and orderly
Resolve scheduling conflicts, fill in for staff for lunch or other shift needs
Work weekends and evenings, as needed for store hours, events, rentals, etc.
Help develop a visitor environment that drives the museum’s mission and goals
Participates in annual store inventory
Other duties as assigned

Qualities

Strong customer service skills, including patience and active listening, to ensure customers feel connected and valued
Excellent communication and interpersonal skills to effectively lead staff, help customers efficiently and work with upper management
Conflict management skills to resolve customer issues effectively and ensure efficiency on teams
Effective time management skills to set realistic deadlines and follow specific steps to reach timesensitive objectives
Be able to attain indepth knowledge of the store’s merchandise, the museum and Tribe’s history, and artist information
Be an active participant in planning and discussions of the visitor experience and team building
Ability to balance daily deposits and follow financial regulations set by the museum

Collaborates with

Store Coordinator
Operations Assistant
Programs Specialist
Manager of Events
Manager of Administration
Education Coordinator
Protective Services Team
EVS/Custodial Team

Qualifications

High school diploma, Bachelor’s degree in related discipline preferred
Two years or more of management experience, museum or retail experience preferred
Ability to pass background check and drug test (due to federally recognized Tribe status)
A clear understanding and respect for the culture of the Agua Caliente Band of Cahuilla Indians and the mission of the Agua Caliente Cultural Museum

Work Environment

Typically this position requires the employee to sit and stand for extended periods of time, as well as walk, climb, crouch, and stoop.  The position will be mostly indoors with minimal time spent outside.  Using a computer and communicating with others will be a daily activity.  The position occasionally requires the ability to lift up to 30 pounds.

About Agua Caliente Cultural Museum

The Agua Caliente Cultural Museum is a new 48,000 square-foot facility, created and presented by the Agua Caliente Band of Cahuilla Indians, in the heart of Palm Springs. The Museum will share the Agua Caliente Cultural Plaza with the newly built Spa at Séc-he and the outdoor Oasis Trail canyon experience. ACCM will contain a nearly 10,000 square-foot permanent exhibition gallery to share the history and culture of the Agua Caliente peoples; a 2,100 square-foot changing gallery; collections storage; a museum store; an indoor/outdoor rental spaces and an outdoor education garden.

The Agua Caliente Cultural Plaza, which includes the Museum, will be located in downtown Palm Springs, on the block bounded by Tahquitz Canyon Way on the south, Indian Canyons Drive on the west, E Andreas Road on the north and South Calle Encilia on the west.  An opening date for the Museum has not yet been determined.  The Agua Caliente Cultural Museum is a department of Tribal government for the Agua Caliente Band of Cahuilla Indians.