Overview

As the Geek Squad Manager, you’ll be responsible for day-to-day operations inclusive of the Precinct (computer and PC repair service) and Auto tech Bay (Auto installation fulfillment services). You’ll be accountable for leading a team of Agents in a manner that fosters a world class Client experience and drives exceptional business results.

Key responsibilities:
Manages the day-to-day operations of the Precinct and Autotech Bay including: scheduling, merchandising standards, expense management, inventory integrity, security and protection of Client assets
Provides work direction, training and development for a team of Diverse Agents. Monitors Agent skill set achievement
Communicates and coaches a team of Diverse Agents to help achieve Company strategy, local business plans and execute SOP
Analyzes and evaluates both financial and Agent performance to develop plans that drive Precinct and Autotech Bay performance and overall Services revenue
Manages the entire store operation while acting as Manager on Duty including:Monitor sales activity, employee productivity, merchandising standards, customer service, and processing
Provide direction and management authorization as needed
Resolve complex client/customer issues
Review/generate management reports as needed
Assists Clients per SOP to solve their technology needs which range from setting up new services on a new product/solution, to fixing/troubleshooting or repairing a solution we’ve already sold
Assists the General Manager with recruiting, hiring, and retaining a diverse Agent workforce in line with headcount guidelines

Basic Qualifications
1 year of experience as a Leader in Business, Military or other fields
2 years of experience in Customer Service or related field
Ability to analyze and manage a budget (labor, expenses, revenue)

Preferred Qualifications
Associate Degree or higher in Computer Science, Business, Management or related fields
Retail Experience
Consumer Electronic Repair/Service Experience
Prior experience in selection, hiring, and performance management

Tagged as: customer service, retail, technology