Business Process Analyst, Staff
California – San Diego
The Business Process Analyst will identify, develop, deploy and support business processes for the Sales Ops department. This includes improving existing business processes as well as identifying / driving new processes for the team to improve our scalability, flexibility, cost and pro-activeness. He/She will work closely with Regional Customer Service, Supply Team, Sales Teams, and IT to develop integrated solutions. He/She will assist in large system and process integration projects, consolidation and segregation of business units, and creating flexible and scalable solutions to meet organizational goals.
The candidate should have strong experience and understanding of Lead to Cash Cycle including Lead Management, Opportunity Management, Forecasting, and Sales & Operations Planning. A background with hands on experience in business solution life cycle and deploying cross functional system based solutions a must. The experience should consist of writing requirements document and functional specifications that capture business requirements thoroughly yet, succinctly.
Highly skilled in change management processes even on difficult projects. Works closely with global team to embrace new solutions. Utilizes business process techniques such as RACI, process flows, swim-lane diagrams to develop solutions.
Makes good design trade-offs to improve processes when challenged with resource constraints. Ensures design is consistent with future initiatives and scalable.
Develop and recommend new / improved business process, policy and system solutions
Develop metrics that provide data for process measurement, identifying indicators for future improvement opportunities
Write functional specs capturing business requirements
Document user desktop procedures
Lead End User Training
Secure user support of new processes and provide users process and systems training
Lead status meetings, process development workshops, training sessions, project teams, etc
Facilitate communication between user community and project teams
Successful candidate will possess the following characteristics:
Excellent communication (oral and written), collaboration and presentation skills
Skilled at change management
Demonstrate strong critical thinking and analytical skills
Mastery of Data Management and Analysis (e.g. Excel, Tableau, etc.)
He/She can think holistically; and focus on limited scope enhancements at the same time
All Qualcomm employees are expected to actively support diversity on their teams, and in the Company.
7+ years experience in the following areas required:
– Business process analysis and design
– System design and test
– Leading cross functional teams
– Project planning
– Salesforce Administration and Process Implementations
Required: Bachelor’s, Business Administration and/or Information Technology or related field, Salesforce Administration and Process Implementations will be a big plus.
Additional skills in the following areas considered a plus:
– Experience in the semiconductor industry
– Experience with large scale merger and integration type projects
– VMI (Vendor Managed Inventory) programs and B2B messaging
– CRM / Cloud Tools such as SalesForce, Jira, and ServiceNow
– Sales Management Tools (Salesforce)
– Reporting tools such as Business Objects, Tableau, and QlikView
– APICS or similar Supply Chain Certification
Bachelor’s, Business Administration and/or Information Technology or related field.
EEO Employer: Qualcomm is an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or any other protected classification.
Who is Qualcomm, and what do we do? We are engineers, scientists and business strategists. We are from many different countries and speak many different languages. We come from diverse cultures and have unique perspectives. Together, we focus on a single goal—invent mobile technology breakthroughs.