Director of Auxiliary Services
Posting Number: 0001662
Location: Diablo Valley College
Salary: $9,758.00 – 11,888.00 per month
Under the leadership of the Vice President, Business and Administrative Services or designee, the Director of Auxiliary Services provides leadership and management of campus food services, bookstore, print services, mail room, and telephone operator.
The primary responsibility is to direct, plan, organize and evaluate the operational and budget needs of the campus food services, bookstore, print services, mail room, and telephone operator. The Director develops effective operating policies, procedures, and practices.
Examples of Duties/Essential Functions:
• Directs and plans campus and extension operations of the bookstore to provide services to students and faculty and to cover all operational costs.
• Manages the purchase of textbooks, other books, various categories of general merchandise, operating equipment and related supplies for resale. Establishes correct margin schedules to cover costs of operation and needs of the District for revenue from enterprise operations. Reviews vendor accounts to assure that product mix is appropriate and provide dollar value and appropriate margins.
• Manages bookstore information services and systems. Acts as principal contact for third party applications software and District interface providers. Analyzes problems and communicates to providers and maintains an ongoing dialog until problems are resolved. Coordinates and oversees all third-party billing programs. Maintains the in-store computer systems specific to bookstore operations—including computers, software, terminals, and is responsible for maintenance and necessary repairs, upgrades and backup.
• Oversees the operation of a shipping/receiving, distribution/warehouse facility; responsible for both the physical receiving of merchandise and the preparation of redistribution of incoming bookstore merchandise to all store locations. Assures timely receipt and return of bookstore merchandise by coordinating deliveries between receiving/shipping facility and sales locations; sets priorities and timelines for completion of assigned functions; directs and monitors receiving process to assure accuracy and integrity of merchandise flow.
• Responsible for implementation of cash control procedures to minimize loss of funds.
• Oversees and reviews store layout, fixtures and design.
• Develops and revises operating policies, procedures and practices in conjunction with all district bookstores in accordance with effective retail practices and guidelines. Appraises, reviews and analyzes industry trends and practices and technical innovation to provide good customer service. • Maintains operations control; monitors and analyzes sales results, operating statement, and cash reports; develops and implements reports as necessary.
• Plans, organizes, coordinates, supervises and implements all advertising, merchandising, displays for merchandising efforts and promotional events such as book buy-backs and used book sales.
• Maintains relationships and interacts with faculty, students, administration, local competitors, internet competitors, educational institutions and industry groups to resolve problems, answer questions and/or respond to concerns as it relates to bookstore operations.
• Assures the safety and security of assigned facilities; determine facilities, equipment and staffing requirements for existing and new bookstore programs; supervises financial inventory process.
• Plan, organize, and manage a profitable college food service program. Determine new locations and methods for effectively and efficiently providing food services to students and staff that meet their scheduling needs.
• Devise a strategic marketing plan to attract students and staff consumers; promote programs and products through special offers and other advertisements.
• Develop and maintain the program budget; research and recommend equipment purchases.
• Monitor orders placed; and maintain account balances within approved limits. Negotiate with vendors to obtain the best prices; work with vendors to identify current and changing food products and trends.
• Establish and monitor internal procedures and controls related to cash collections and disbursements. Review and approve hiring recommendations; supervise classified and hourly staff; assign and review work; conduct employee performance evaluations; recommend disciplinary action as needed. • Provide leadership and management for additional auxiliary services such as the campus mail room and telephone operator.
• Performs other related duties as assigned.
Education/Training: Bachelor’s degree in business administration, retail management or closely related field.
Experience: Five years of related experience, including three years of managerial experience in a college bookstore and/or food service operation.
• Bookstore and food services business operations.
• Principles and practices of enterprise management.
• Methods and techniques of product and services ordering.
• Applicable sections of building codes.
• Applicable sections of State laws, rules, and regulations.
• Applicable accounting spreadsheet and database computer software.
• Principles and practices of program development and administration
• Analyze situations and determine effective course of action.
• Communicate effectively, both orally and in writing.
• Hire, train, supervise, schedule, coach and evaluate staff.
• Implement concepts of shared governance.
• Interpret and apply rules, regulations, policies and procedures.
• Demonstrate management and leadership skills.
• Establish and maintain cooperative working relationships with those contacted in the performance of duties.
• Organize and supervise the work of others.
• Serve as a resource person to staff.
• Prepare statistical and narrative reports in a clear and concise manner.
• Negotiate contracts and vendor agreements.
• Establish effective loss-control policies and procedures.
• Demonstrate understanding of, sensitivity to, and respect for the diverse academic, socio-economic, race, ethnicity, gender identity, sexual orientation, age, politics, philosophy, disability, and religious background of all students, faculty and staff.
Experience preparing costs analyses and budget reports.
Extensive purchasing knowledge.
Strong customer service skills and ability to interact with multiple constituency groups.
Website management skills.
Proven track record of innovative leadershipDemonstrated experience in managing multiple areas of operationEarned Master’s degree from an accredited college or university in business management, business or public administration, or related field
Note: New employees will be placed at the first step which is $9,758.00 per month, second step $10,251.00 per month or third step at $10,770.00 per month (depending upon experience). Based on current salary placement guidelines, all step increases for which an employee becomes eligible shall take place on July 1st of each fiscal year. These increases will occur, on annual basis, until the maximum step of $11,888.00 per month is reached on the salary schedule.
Job Close Date: 7/6/2022
Open Until Filled: No
To apply, visit https://apptrkr.com/3179658
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