POSITION TITLE: Tribal Veterans Representative
DEPARTMENT:     Tribal Member Services
REPORTS TO:      Tribal Member Services Navigator
FLSA STATUS:      Nonexempt
WAGE RANGE:    $22.63 – $29.42
LOCATION:           Tukwila, Longview, DuPont, Ridgefield, or Toledo

Position Summary

Identifies, explains and promotes eligible government and tribal benefits available to armed services veterans, their spouses and dependents. Helps veterans make informed decisions and assists clients with gaining timely access of benefits and services. Maintains professionalism in all interactions with internal and external customers. Adheres to HIPAA and confidentiality requirements. Honors and represents the mission, vision, values of CIT and of the HHS department.

***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered for hiring, please note this on your cover letter and/or resume***

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.


Essential Duties & Responsibilities:

Serves as an advocate for Cowlitz veterans in interactions with the Veterans Affairs, Indian Health Services (IHS), Housing and Urban Development (HUD) and other government agencies.
Completes intake and works with the veterans and families to identify needs; conducts ongoing assessments to determine if the services accessed are meeting or have adequately met the individual’s needs.
Advocates for and facilitates the access of resources and services needed to include: housing, rent or utilities assistance; transportation, food, or furniture; assistance with navigating the health care system, appointment scheduling, referrals, insurance; employment or legal services.
Oversees paperwork to receive government death benefits for veterans including headstones, coordinates projects and efforts with the Veterans Administration.
Provides case management for clients; refers clients to other support services as needed, such as medical evaluation and treatment, occupational and social services.
Develop a Veteran’s Policy, Veteran’s Committee and a Veteran’s needs assessment survey that will address health, educational, employment and housing needs of Cowlitz veterans.
Assists clients with coordinating care with internal and external providers and agencies.
Builds and maintains collaborative relationships with community agencies and outside resources; represents the department and clinic.
Consults with other HHS programs and providers on client intakes and progress.
Plans Veteran’s recognition and event to honor veterans; coordinates volunteer groups to serve Cowlitz veterans; works with Cowlitz veterans to provide Honor Guards as requested.
Completes required training and continuing education to be able to provide the expertise and knowledge in accessing resources for CIT members.
Works with tribal members in obtaining and accessing insurance benefits; describes benefits and plans and assists with applications and enrollment documentation.
Maintains case records containing pertinent, accurate and current information; documents all contact made with each client.
Adapts to changes in safety protocols and procedures.
Contributes to a team effort and accomplishes related results as required.
Performs other duties as assigned.

Knowledge, Skills, and Abilities:

Knowledge of traditional form of government and tribal customs and traditions.
Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
Knowledge of basic medical terminology.
Knowledge of HHS programs, patient outreach services and activities, funding agencies, and community health care and vocational services.
Knowledge of the CPS, ICW, family court systems, and legal advocacy.
Knowledge of case management.
Knowledge of policies and procedures related to HIPPA, Medicare, Medicaid and insurance programs.
Skill in operating various word-processing, spreadsheet and database software programs in a Windows environment including electronic health care systems.
Skill in treating internal and external customers with empathy, tact, courtesy, and respect.
Ability to maintain confidentiality.
Ability to interact and maintain good working relationships with individuals of varying social and cultural backgrounds.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to handle multiple tasks and meet deadlines.
Ability to exercise independent judgment.

Minimum Qualifications:

High School Diploma/GED.
Five years related experience.
A combination of relevant education and related work experience may be considered.
Veteran preferred.
Valid driver’s license is required when driving vehicles for work-related purposes.
Experience working within American Indian and/or Alaska Native communities preferred.
Must be able to successfully pass a background screening / investigation according to the established requirements below.

This position requires qualified applicants to be fully vaccinated including COVID-19 vaccines on first day of employment.

Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to CIT’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).

Background Investigation Requirements:

Pre-employment drug screen.
Reference checks, education and employment verification.
Federal, state, and/or tribal criminal history and sanction checks including fingerprint verification.
Has not been found guilty of, charged with, received a deferred sentence, received a conditional discharge of, or entered a plea of not contest to, or entered a plea of guilty to any one felony or misdemeanor crimes of violence, sexual assault, molestation, exploitation or sexual contact; prostitution; or crimes committed against person(s) or children.

Physical Demands:

While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; and talk or hear. The employee occasionally is required to stand; walk; and reach with hands and arms. The employee is occasionally required to lift up to 20lbs.Specific vision abilities required by this job include close vision and clarity of vision at long distance.

Work Environment:

Work is generally performed in an office/clinical setting with a moderate noise level. Employee may be exposed to unpleasant odors, bodily fluids, blood borne pathogens and infectious disease. Situations occur where PPE (personal protective equipment) is needed. Work may involve high risk / potentially dangerous situations. Evening and/or weekend work may be required. Tight time constraints and multiple demands are common.

The Cowlitz Indian Tribe is an Equal Opportunity Employer, and a Drug & Alcohol-Free workplace.

Except as provided by Title 25 CFR, Section 472 which allows for Indian preference in hiring, the Cowlitz Indian Tribe does not discriminate on the basis of race, color, creed, age, sex, national origin, physical handicap, marital status, politics, or membership or non-membership in an employee organization.