Overview
POSITION DESCRIPTION
Title: Housing Specialist
Schedule: Monday – Friday
Location: Toledo, WA
Classification: Full-Time, Non-Exempt
Opening Date: March 9, 2023
Salary Range: $24.89 – $32.36 per hour DOE
Closing Date: Open until filled, first review March 23, 2023
***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered for hiring, please note this on your cover letter and/or resume***
Position Summary:
Assists in the timely and efficient administration of housing services provided by Cowlitz Indian Tribal Housing (CITH); provides assistance to tribal members applying to receive services; coordinates the processing of applications; ensures compliance with CITH and HUD policies and procedures. Maintains professionalism in all interactions with internal and external customers. Honors and represents the mission, vision, and values of the CIT and the Housing department.
***If you are an American Indian/Alaska Native and/or a Veteran and would like this to be considered for hiring, please note this on your cover letter and/or resume***
This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.
Essential Duties & Responsibilities:
Acts as policy communicator and spokesperson to applicants, tenants, and the community.
Communicates and disseminates information to residents and Housing staff as needed; incorporates changes into procedures as necessary.
Responds to incoming telephone calls and emails regarding CITH services and programs in a timely and efficient manner ensuring professional telephone and email etiquette.
Determines client eligibility for CITH programs; initiates and processes applications in accordance with CITH and HUD policies and procedures.
Assists clients with the application process; communicates application progress and changes to clients.
Coordinates services with banks and title companies to ensure accurate administration of the Down Payment program.
Processes payment requests, and communicates with CITH Accountant to verify proper payments.
Establishes, maintains, and updates files, databases, records, and/or other documents.
Attends training as necessary to obtain knowledge in IHA, NAHASDA & HUD policies and regulations, as it pertains to resident services, occupancy, development, modernization, and financial management.
Completes and submits accurate and timely required reports.
Provides excellent customer service to internal and external customers of the operations.
Maintains strict confidentiality and presents a positive, professional demeanor and image.
Performs other duties as assigned.
Knowledge, Skills, and Abilities:
Knowledge of CITH and HUD policies, procedures, and programs.
Knowledge of applicable federal, state, county, and local laws, regulations, and requirements.
Knowledge of business English, proper spelling, grammar, punctuation, and basic arithmetic.
Knowledge of customer service practices and techniques.
Knowledge of records management.
Knowledge of and sensitivity to tribal customs and beliefs.
Ability to operate various word-processing, spreadsheet, presentation, database, and financial software programs.
Ability to create, compose, and edit written materials.
Ability to communicate efficiently and effectively both verbally and in writing.
Ability to handle multiple tasks and meet deadlines.
Ability to work independently with minimal supervision.
Ability to gather data, compile information, and prepare reports.
Ability to establish and maintain professional relationships with individuals of varying social and cultural backgrounds and with co-workers at all levels.
Ability to maintain confidentiality.
Ability to use good judgment, analyze, and solve problems.
Ability to interpret applicable federal, state, county, and local laws, regulations, requirements, ordinances, and legislation.
Minimum Qualifications:
Associate degree in accounting, administrative support, or related field.
Two years’ accounting, housing, or administrative support experience.
A combination of relevant education and related work experience may be considered.
A valid driver’s license is required when driving vehicles for work-related purposes.
Must be able to successfully pass a background screening/investigation according to the established requirements below.
Tribal preference in accordance with Cowlitz Indian Tribe Code and CIT Employee Policies and Procedures Handbook shall apply to all positions. All positions are required to adhere to CIT’s established safety policies regarding vaccine requirements and personal protective equipment (PPE).
Background Investigation Requirements:
Pre-employment drug screen.
Reference checks, education, and employment verification.
Federal, state, and/or tribal criminal history and sanction checks.
Physical Demands:
While performing the duties of this job, the employee frequently is required to use hands, wrists, and fingers associated with computer equipment. The employee may be required to sit for extended periods of time. Normal visual acuity and the ability to talk and hear are required for this job.
Work Environment:
Work is generally performed in a typical interior office setting. Exposure to dirt, dust, allergens and potentially dangerous situations may occur. Noise level is usually minimal to moderate. Evening and weekend work may be required.
The Cowlitz Indian Tribe is an Equal Opportunity Employer and a Drug & Alcohol-Free workplace.
Except as provided by Title 25 CFR, Section 472 which allows for Indian preference in hiring, the Cowlitz Indian Tribe does not discriminate on the basis of race, color, creed, age, sex, national origin, physical handicap, marital status, politics, or membership or non-membership in an employee organization.