Dataiku allows enterprises to create value with their data in a human-centered way while breaking down silos and encouraging collaboration. One of the most unique characteristics of our product, Dataiku, is the breadth of its scope and the fact that it caters both to technical and non-technical users. With Dataiku, we aim to empower people through data and democratize data science.
The Customer Adoption Manager is responsible for driving user adoption of Dataiku within a portfolio of Global Enterprise Accounts. This position supports the efforts of Enterprise Customer Success Managers and proactively works with Dataiku users around the world to increase breadth & depth of software adoption. The Customer Adoption Manager works closely with other Dataikers and leans heavily on technology platforms to support our customers. This individual’s performance is based on specific metrics associated with customer product adoption, customer satisfaction & net retention.
In this role you will:
Monitor software usage patterns with an assigned portfolio of Global Enterprise Accounts and intervene as needed with various success plays to drive software adoption
Gain a deep understanding of individual customer’s business processes and how the use of Dataiku can enhance their efforts
Support Enterprise Customer Success Managers as they enable senior stakeholders to achieve their desired business outcomes
Collaborate with various internal teams such as User Advocacy, Professional Services, Sales & Marketing
Gather customer feedback, identify trends, and continuously innovate
Execute in-person and online user adoption strategies to support Account Plans
Document customer proof points related to use of Dataiku and its business impact for customers
Leverage data from internal systems including Dataiku, Dataiku’s Community Platform, Salesforce, Gainsight & other tools
Execute a technology enabled approach including email campaigns to reach a broader audience of users
Ensure customer satisfaction throughout design & delivery of multiple projects worldwide
Attend customer meetings & events as needed with the willingness to travel ~25%
Consistently report on results, risks & opportunities
Stay current on Dataiku’s products, competitive landscape & data science trends
Embrace & contribute to Customer Success team methodologies
You might be a good fit if you have:
2+ years experience in software & technology
Relevant experience in driving software adoption within enterprise accounts, project management, customer success, sales and/or product management
Undergraduate degree in Computer Science, Business Administration, Engineering or similar course of study
Proficiency with various data science tools, Excel, Google Analytics, Salesforce & PowerPoint
Coding experience is a plus
Deep understanding of software adoption & workflow integration
Ability to clearly articulate and present complex situations and concepts with data and interpersonal communication
Ability quickly learn and understand the vocabulary, concepts and key metrics of data science
Proven success building internal and external relationships and ability to understand the needs of both customers and their stakeholders
Passion for serving large organizations & data science
Implementation of repeatable product adoption related playbooks
Increased depth & breadth of product adoption across our highest value customers
Increased customer & partner satisfaction scores
High revenue retention rates
Increased library of customer proof points/references/case studies
Opportunity to join Dataiku early on and help scale the company
Competitive compensation package, equity, health benefits, and paid vacation
Trips to Paris, our European HQ (post Covid)
Opportunity to work with a smart, passionate and driven team
Dataiku has a strong culture based on key values: Ownership, Passion, Autonomy and Friendliness
Headquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 750 employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG and Tiger Global, we recently announced a $400 million Series E funding round that will allow us to unleash Everyday AI within exponentially more organizations around the world. Fly over to Twitter, LinkedIn, and Instagram to read stories about our culture, people, and success.
Our practices are rooted in the idea that everyone should be treated with dignity, decency and fairness. Dataiku also believes that a diverse identity is a source of strength and allows us to optimize across the many dimensions that are needed for our success. Therefore, we are proud to be an equal opportunity employer. All employment practices are based on business needs, without regard to race, ethnicity, gender identity or expression, sexual orientation, religion, age, neurodiversity, disability status, citizenship, veteran status or any other aspect which makes an individual unique or protected by laws and regulations in the locations where we operate. This applies to all policies and procedures related to recruitment and hiring, compensation, benefits, performance, promotion and termination and all other conditions and terms of employment.
Dataiku is the centralized data platform that moves businesses along their data journey from analytics at scale to enterprise AI. By providing a common ground for data experts and explorers, a repository of best practices, shortcuts to machine learning and AI deployment/management, and a centralized, controlled environment, Dataiku is the catalyst for data-powered companies.