Overview

SCOPE OF POSITION:

Responsible for cleaning and resetting tables, monitoring tables for guest needs and duties as requested, in an efficient courteous manner displaying a high standard of guest service.

MINIMUM REQUIRED QUALIFICATIONS

An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily.  FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

Strong interpersonal and communication skills.

GENERAL OR PREFERRED QUALIFICATIONS

High School diploma or GED. Must be at least 18 years of age.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

  • Responsible for clearing all tables, resetting them for new seating; ensuring tables are set in accordance with venue standards and guests achieving a pleasurable dining experience.
  • Responsible for approaching newly seated guests, serving them bread, butter, water, etc. in a courteous manner.
  • Assists Food Servers in maintaining a high quality of service.  This may include running and presenting food to the guests, observing the guests for any requests for service, clearing all dishes from the table after guests are through eating, continually providing them with a clean, neat eating area, and presenting guest checks and/or retrieving guest checks for the Food Server.
  • Performs as a Team Member with venue Hosts, Supervisors, Food Servers and Kitchen Staff in maintaining smooth and efficient operations.
  • Maintains a cleanliness of all side stations; responsible for stocking.
  • Maintains the highest level of confidentiality.
  • Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
  • Outstanding example of and a credit to FireKeepers Casino Hotel.

PHYSICAL & ENVIRONMENTAL DEMANDS:

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business. Must be able to work in a smoke filled environment.

INDIAN PREFERENCE
Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines “Native American” as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.