Responsible for greeting guests in a courteous, friendly manner, and promoting specific Gift Shop items, thereby ensuring that consistent revenue is generated in the Gift Shop.



An applicant’s education, training and experience must be sufficient to demonstrate that the applicant possesses the ability to successfully perform each of the essential duties and responsibilities satisfactorily.  FireKeepers reserves the right to verify the sufficiency of a candidate’s education, training and competencies through the interview process, testing and methods.

The requirements listed below are generally representative of the education, experience, and skills and/or abilities required to enable one to successfully perform the essential duties and responsibilities:

High School diploma or GED.  Must possess effective communication skills.  Six months of retail or cash handling experience.  Must be at least 18 years of age.


No general or preferred qualifications.



The following is a list of the main duties and responsibilities. However, other duties may be assigned as deemed necessary by management. All duties must be performed in accordance with Tribal, Federal, and other applicable requirements, organizational specific policies, procedures and practices.

  • Welcomes guests to the Gift Shop in a friendly, courteous manner.
  • Becomes familiar with all Gift Shop items and inventory, and provides assistance and information to guests.
  • Operates the cash register, to accept payment for retail sales, in the form of cash, credit, and complimentaries, making correct change as required, and balancing cash register, at closing or end of shift.
  • Maintains a neat, clean and completely stocked work area.
  • Ensures proper inventory control, by maintaining accurate records of merchandise sold and stock on hand.
  • Maintains a working knowledge of facilities and special and upcoming events on property, in order to advise guests.
  • Communicates important, relevant information to following shift.
  • Assists the Gift Shop Supervisor and Gift Shop Manager in creating and setting up displays of merchandise.
  • Works to achieve and maintain a maximum level of guest service and satisfaction.
  • Facilitates the flow of information, by attending regularly scheduled departmental meetings.
  • Inspects merchandise, to ensure it is correctly priced and displayed.
  • Maintains the highest level of confidentiality.
  • Responsible for maintaining a consistent, regular attendance record as outlined in the FireKeepers Casino Hotel Attendance Policy.
  • Outstanding example of and a credit to FireKeepers Casino Hotel.


The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, a Team Member is regularly required to talk or to hear. The Team Member is also regularly required to stand, walk, sit, and use hands to handle or feel objects, tools or controls. A Team Member is occasionally required to reach with hands and arms, and to sit; climb or balance; and stoop, kneel, crouch or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work is performed throughout all areas of the facility where the noise level varies from quiet to loud depending upon business. Must be able to work in a smoke filled environment.


Indian preference will be applied in the selection of qualified applicants in accordance with the NHBP Indian Preference in Employment Code, which affords employment preferences to NHBP Tribal citizens, parents or spouses of NHBP citizens and other Native Americans. For purposes of this preference, NHBP law defines “Native American” as: (a) an enrolled member of any other federally-recognized Indian tribes; (b) an enrolled member of a Canadian Indian tribe or First Nation; or (c) an enrolled member of the Grand River Band of Ottawa Indians or the Burt Lake Band of Ottawa/Chippewa Indians.

FireKeepers Casino Hotel reserves the right to make changes to the above job description as necessary.