• Develop and maintain customer relationships through phone & electronic interactions to solidify company’s credibility and value to the customer.
• Provide customers with the highest level of customer service by dealing with and resolving customer requests.
• Utilize all required tools to enter, monitor, and report on customer activity and monitor progress of sourcing, production, and delivery.
• Work with internal departments to manage inventory and provide accurate billing.
• Project a sense of urgency and appropriate judgment when dealing with and resolving customer requests.
• Escalate key service issues or opportunities to sales representatives, appropriate internal departments, and upper management as deemed appropriate.
• Develop excellent relationships with all internal departments and utilize those relationships to help resolve customer issues.
• Assist with idea generation and brainstorming for customer projects and events .
• Create and maintain a professional relationship with vendors.
• Negotiate and collaborate with vendors to ensure that we have a very competitive offering. This may include ensuring we receive preferred pricing, early pay discounts, and reduced service fees, etc.
• Act as a representative of GO2 Partners to create requests for bids to suppliers, selecting the appropriate supplier, and issuing Purchase Orders on GO2 Partners behalf.
• Competitively price projects ensuring that margins are consistent with company goals.
• Accurately monitor and forecast inventory levels to ensure availability of stock when applicable.
• Communicate effectively with the Sales Team, informing and updating them regularly to guarantee that sales and customer objectives are met.
• Compile and maintain all required electronic files and paperwork, records, documents, etc.
• Partner with Sales Representatives to provide the highest possible level of service to customers.
Professional experience with the cannabis and/or gaming industries is a bonus.
About GO2 Partners, Inc.
GO2 is an employee owned company, offering competitive compensation and a comprehensive and generous benefits package.