GLITEC Summer Internship

Overview

Information Technology Specialist

The Information Technology Specialist will administer the network (LAN/WAN) for GLITEC servers’ day-to-day operations, system backups, user accounts, e-mail, and internet. Install and support LAN/WAN hardware, operating systems, and software applications.  Provide network support to users to ensure customer satisfaction by providing training, monitoring systems, and resolving problems. Perform all troubleshooting to isolate and diagnose hardware and software problems.  Coordinate the procurement of new computer equipment and software. Daily attendance is an essential function of this position.  This position is in our Green Bay, Wisconsin office.

Principal Duties and Responsibilities:
Install workstation and printers on local area network (LAN). Maintain network operations, establish network users and user environments, assemble, and configure network and associated services. Maintain network user profiles, user environments, directories, and security.
Develops and maintains internet and intranet access.
Ensure computerized programs and information are secured through regular backups and off-site storage.
Communicate and coordinate schedule for network/server availability, backups, and downtime to users, changes in hardware, software, and applications that may impact users both verbally and in writing.  Ensure accurate and timely communications with all staff both locally and off-site.  Document all changes.
Work with and in cooperation with the Great Lakes Inter Tribal Council (GLITC) IT Specialist.
Upgrade hardware and software components as required.  Installs new software and applications. Tests as necessary. Update the operating system and manage memory usage, network printing and technical resources.
Implement and monitor Server controls to ensure standards are maintained.
Instruct users in use of network, computer equipment, software, and operating procedures.
Develop and maintain Standard Operating Procedures.
Maintain portions of GLITEC home website and assist in development and maintenance of GLITEC program websites.
Provide technical support to staff across all GLITEC satellite offices, with the ability to travel to these offices.
Respond to needs and questions of users concerning their access to network resources. Troubleshoot and resolve routine hardware and software issues.  Replace or upgrade defective or inadequate hardware and software. Perform follow-up calls as needed on resolved issues to ensure customer satisfaction.
Maintain an adequate level of knowledge of operating systems and application software used to provide high levels of support to users. Provides service support and ensures the user needs are met in an accurate, timely and user-friendly manner.

Additional Duties and Responsibilities:

Evaluate local area network hardware, software requirements and capabilities.  Make recommendations to staff for training on program applications.  Perform analysis of network needs.
Document operating issues and solutions. Bring recurring issues to the attention of the Program Director. Recommend solutions for technological challenges.
Research and make recommendations regarding software and hardware purchases.  Handle vendor negotiations and ongoing support and licensing.  Coordinate ordering and purchasing of computer needs to GLITEC specification. Documents and disposes of obsolete non-functional computer equipment.
Provide technical in-house support for the phone system.
Attending all GLITEC mandatory training sessions and meetings as scheduled.
Attending technical conferences, seminars, workshops, and other education events to remain current on technological and informational advances.
Perform other duties as necessary to fulfill the responsibilities of this position.

Working Relationships and Scope:

Reports directly to the Program Director. Frequent contact with the GLITC IT Specialist and employees throughout the organization for the purpose of gathering and providing information to resolve concerns with computer issues. Regular contact with vendors for the purpose of purchasing hardware and software.

Knowledge, Skills, and Abilities:

Bachelor’s degree in computer science, Information Technology Systems, or related field, with a minimum of two years of experience in information technology/systems management. Experience with a Native American Tribal organization and/or not-for-profit agency desirable.  Individual must possess excellent verbal and written communication skills; professional demeanor and appearance; problem solving skills; ability to manage time effectively; self-motivation skills; work effectively under pressure; ability to build positive work relationships with internal and external customers; ability to interact professionally with a wide variety of people.  Individuals must be able to follow routine instructions and apply logic in the solving of various computer-related issues. Must be able to perform basic math (add, subtract, multiply, divide).  Must possess a valid driver’s license and/or reliable transportation with adequate insurance and ability to travel.

Individuals must possess excellent verbal and written communication skills; professional demeanor and appearance; problem-solving skills; ability to manage time effectively; and self-motivation skills.  Individuals must be able to work effectively under pressure and build positive work relationships with internal partners.  Must possess a valid driver’s license and reliable transportation with adequate insurance and the ability to travel.

Other:

This is a full-time salaried position with a salary based on skills, education, and experience, 8:00am – 4:30pm Monday through Friday in our Green Bay, Wisconsin office.  This is not a remote position.  Benefits include paid time off (PTO) in the form of annual and personal leave; paid holidays; insurance benefits including health, dental, life insurance, accidental death and dismemberment (AD&D) insurance, short-term (STD) and long-term (LTD) disability insurance; health savings account (HSA), flexible spending account (FSA), and 401(k) retirement plan. When traveling for work, eligible expenses are reimbursed based on GSA rates. Drug and background check is required before hire.

Additional benefits

·         Mission-focused and -driven organization.

·         Community-based emphasis and work.

·         Contributing to something bigger than yourself and making a positive difference in Indian Country.

·         Promotion of work-life balance.

·         Opportunities for personal development, including conferences, classes, and professional certificates.

·         Paid time off that is accrued as annual and personal leave based on length of employment.

o   Accrual starts at 12 annual leave days and 12 personal leave days in the first year of employment, and the number of days allowed per year increases with length of employment.

o   Fifteen holidays per year in addition to an added holiday for your birthday.

·         Qualifying employer for the Public Service Loan Forgiveness (PSLF) Program.

·         401(k) with an employer match up to 5%.

·         Paid 30-minute exercise break each day.

Work is performed in an office environment with minimal exposure to injury.  This position requires bending and being able to lift 15-20 pounds.  There will be some variation in working hours and demand due to special projects, deadlines, travel, and other responsibilities.

To Apply: See the employment page of our website at www.glitc.org for more information.

***Great Lakes Inter Tribal Council does not respond to phone calls nor emails inquiries regarding the status of your application. Only the most qualified candidates will be contacted for an interview.

Great Lakes Inter-Tribal Council Inc. (GLITC) is an equal opportunity employer that applies Native American Preference as defined in Section 703(i) of the Title VII of the Civil Rights Act of 1964, as amended, 42 U.S.C. § 2000e-2(i).  Consistent with the referenced Native American Preference, it is the policy of GLITC to provide employment, compensation, and other benefits related to employment based on qualifications of the job applied for, without regard to race, color, religion, national origin, age, sex, veteran status or disability, or any other basis prohibited by federal or state law. As an equal opportunity employer, GLITC intends to comply fully with all federal and state laws and the information requested on this application will not be used for any purpose prohibited by law. Disabled applicants may request a needed accommodation from the representative of the Human Resource Department, PO Box 9 Lac Du Flambeau, WI 54538, or phone (715) 588-1069 or (800) 472-7207.

This position is open until filled.