Program Manager/Supervisor – Family Support Program

Position Summary:

This role is for working with families in the St. Croix tribal community. The Program Manager (PM) is responsible for the day-to-day, hands-on management of the site, and is involved in planning, budgeting, staffing, training, quality assurance, and evaluation. PMs are also responsible for ongoing collaboration with community/state partners, public relations, and maintaining positive working relationships with early childhood partners and providers. Receives regular supervision according to the personnel policies of the agency and in accordance with HFA standards. Providers weekly and ongoing supervision for direct service staff. Protects the integrity of the program and demonstrates respect for the parallel process by supporting, guiding, and building on the strengths of staff so that they may best support, guide, and build on the strengths of the families served.  Daily attendance is an essential function of this position.

Principle Duties and Responsibilities:

  • Functions as team leader, conducting team meetings and planning groups, and provides daily support and crisis management.
  • Promote both staff and site accountability to reduce staff burnout and turnover by providing support.
  • Allocate a time for each staff person to receive the frequency and duration of supervision required based upon the HFA standards and monitor it closely.
  • Implement and maintain HFA standards, department policies, and GLITC policies.
  • Help staff maintain perspective, evaluate their own performance, increase personal and professional development, learn and practice new strategies to effectively work with families, and develop reflective capacity, and ultimately enhance the quality of services families receive.

Additional Duties and Responsibilities:

  • Attend training sessions and meetings as scheduled to comply with HFA standards and to stay current. Intensive training within the first year with travel is required.
  • Acts as a liaison with other agencies and monitors contracts as well as ongoing program development.
  • Engage in networking to remain current on the availability of health and human services available to Native American, ensuring all services are delivered in a culturally competent manner.
  • Assist in the selection of staff, participate in orientation and training, conduct record reviews, assist in the data collection system, and implement quality assurance plan, and monitor the performance of direct service staff.
  • Create excel spreadsheets, oversee outlook calendars, understand data, and effective time management of position, including overseeing staff time management.
  • Performs other duties as necessary to fulfill the responsibilities of this position.

This is a full-time salaried exempt position working Monday through Friday, 8:00am-4:30pm.  This position is located at the St. Croix tribe remote site office, Siren, Wisconsin.  This is not a remote position.  This position, based on skills and experience, has a salary of $52,000.00 annually with benefits including Annual Leave, Personal Leave and Holiday Pay, Health, Dental, Life & AD&D, STD and LTD Insurance, FSAand401(k) Retirement Plan.  Drug and background screening is required before hire. 


Master’s degree in public health or human services or fields related to working with children and families, or bachelor’s degree in these fields with 3 years of relevant experience, or less than a bachelor’s degree but with commensurate HFA experience. A solid understanding of and experience in managing/supervising diverse staff with humility, as well as providing support to staff in stressful work environments. Administrative experience in human services or related field, including experience in quality assurance and continuous quality improvement. Willingness to engage in building reflective practice (e.g., capacity for introspection, communication awareness of self in relation to others, recognizing value of supervision, etc.). Must be knowledgeable of and have maintained expertise in providing trauma-informed family support services as well as been trained in and have experience in completed the screening and assessment used by the program.  Knowledge of infant and child development and parent-child attachment. Experience with family services that embrace the concepts of family-centered and strength-based service provision.  Knowledge of parent-infant health and dynamics of child abuse and neglect. Experience in supporting culturally diverse communities/families. Experience in home visiting with a strong background in early childhood prevention services. Experience in reflective practice preferred. Experience in Microsoft Office. Infant Mental Health endorsement preferred. Must possess a valid driver’s license and auto insurance in your name and have access to reliable transportation to be able to travel.

To Apply:  See the employment page of our website at www.glitc.org . *Great Lakes Inter Tribal Council does not respond to phone calls nor emails inquiries regarding the status of your application.  Only the most qualified candidates will be contacted for an interview.

Great Lakes Inter-Tribal Council (GLITC) is an equal opportunity employer that applies Native American Preference as defined in Section 703(i) of the Title VII of the Civil Rights Act of 1964, as amended, 42 U.S.C. § 2000e-2(i).  Consistent with the referenced Native American Preference, it is the policy of GLITC to provide employment, compensation, and other benefits related to employment based on qualifications of the job applied for, without regard to race, color, religion, national origin, age, sex, veteran status or disability, or any other basis prohibited by federal or state law. As an equal opportunity employer, GLITC intends to comply fully with all federal and state laws and the information requested on this application will not be used for any purpose prohibited by law. Disabled applicants may request a needed accommodation from the representative of the Human Resource Department, PO Box 9 Lac Du Flambeau, WI 54538, or phone (715) 588-1069 or (800) 472-7207.

This position is open until it has been filled.

About Great Lakes Inter-Tribal Council office

Great Lakes Inter-Tribal Council is a non-profit organization formed by the Native American Tribes of Wisconsin.  We serve all WI tribes by providing administration of grant-funded programs either directly or with sub grants. Programs serve a range of functions from Children to Elders. Our Mission is: To Enhance the quality of life for all Native People.