Overview

WHAT YOU WILL DO: This position is responsible for providing professional and friendly clerical and administrative support in a fast-paced, high volume lobby to ensure that services are provided in an effective and efficient manner, to support the mission of Interfaith Community Services.

·         Receives, directs and relays incoming calls, message and faxes

·         Answers all incoming calls and handles inquiries in a professional and supportive manner

·         Re-directs calls as appropriate and takes adequate messages when required

·         Greets, assists and directs clients, residents, and visitors with a smile and in a positive manner; directing individuals to the appropriate staff member

·         Maintains vigilance and awareness of all activity in the lobby area to ensure client and staff safety

·         Maintains an accurate filing system for client files and all general correspondence

·         Performs data entry, to include verifying information and resolving discrepancies, in a timely and accurate manner

·         Enters client information into databases accurately and proficiently

·         Restricts entry into the reception area to authorized staff and individuals

·         Provides administrative support to all staff and programs as requested

·         Sorts and distributes client mail

·         Provides oversight to the client computer lab

·         Other duties as assigned by supervisor

 

EXPERIENCE / EDUCATION

·         1+ year of relevant work experience required

·         Experience with multi-line phone system and high volume of calls and visitor traffic preferred

·         Bilingual (English/Spanish) preferred

 

EMPLOYMENT BENEFITS
Paid Time Off – Three weeks to start!
Paid Holidays – 13 scheduled
Flexible Work Schedules
An Anti-Racist company
Employee Wellness Committee
Family Leave
Medical, Dental, and Vision Insurance
AD&D / Group Life Insurance
Flexible Spending Accounts – Medical and Dependent Care
Matched 401(k) Retirement Plan
Early Release Days!
Paid Bereavement Leave
Work Anniversary Bonuses!
Tuition Reimbursement and Public Service Loan Forgiveness Eligibility
Employee Assistance Plan (EAP)
Casual Work Environment
Professional Growth and Career Development Opportunities

Requisition #2043

Interfaith is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, religion, pregnancy, marital status, affectional or sexual orientation, gender identity or expression, genetic information, disability, nationality, sex, veteran status, or any other characteristic protected by federal, state or local law. In addition, Interfaith will provide reasonable accommodations for qualified individuals with disabilities.

 

About Interfaith Community Services

Founded in 1979 in direct response to rising rates of hunger and homelessness in North San Diego County, Interfaith Community Services works to break the cycle of poverty and homelessness by Helping People Help Themselves. Interfaith is the most comprehensive non-profit social services agency in North County, providing both immediate safety net services and long-term, life-changing programs designed to meet the holistic needs of people in crisis. Together, in partnership with 250+ diverse faith communities, more than 650 recurrent volunteers, and a growing staff of over 200, Interfaith provides a safe haven and pathway towards self-sufficiency for more than 17,000 community members annually.