Date:   December 30, 2019

Position:             Director of Operation (DoO)

Reports To:       Tribal Council and Tribal Chairman

Duration:            Permanent

Pay Rate:             DOE

Closing Date:     Open Until Filled

Position Summary: 

Director of Operations (DoO) to organize and oversee the daily operations of La Jolla Band of Luiseno Indian four (4) Enterprises (C-Store, Small Casino, Campground and Zipline). The DoO is expected to adhere to the following but not limited to:

–          Ensure that our businesses are well-coordinated and productive by managing its procedures.

–          Effectively guide, coach and balance tribal and non-tribal lead/supervisor/employees/staff, vendors, and contractor’s environment.

–          Demonstrate safeguard and augment the efficiency of the La Jolla Band of Luiseno

–          Tribal operations to facilitate accelerating development and long-term success.


–   Liaise with upper management to make decisions for operational activities and set strategic goals.

–   Responsible for the growth and profitability of all four (4) enterprises within the organization.

–    Plan and monitor the day-to-day running of the four enterprises to ensure efficient and optimal progress

–   Supervise staff from different departments and provide guidance and feedback

–   Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements

–    Manage procurement processes and coordinate material and resources allocation

–    Demonstrate extremely efficient, critical thinking, forecast and foresee favorable outcomes,

–   Oversee customer support processes and organize them to enhance customer satisfaction results and ‘hands-on’ if called

–   Review financial information and adjust operational budgets to promote profitability

–   Revise and/or formulate policies and promote their implementation

–   Manage relationships/agreements with an external partner, contractors, and vendors

–   Evaluate overall performance by gathering, analyzing and interpreting data and metrics

–   Ensure that the company runs with legality and conformity to established regulations


Ø  Ten (10) years proven experience as Director of Operations in Tribal Gov’t or equivalent position.

Ø  Excellent organizational, and leadership abilities.

Ø  Outstanding communication and people skills.

Ø  Ten (10) years knowledge of Tribal Gov’t legal rules and guidelines

Ø  Demonstrate in-depth knowledge of diverse business functions and principles.

Ø  Working knowledge of data analysis and performance/operation metrics.

Ø  Familiarity with MS Office and various business software (e.g. ERP, CRM)

Ø  Advancement degree required.

Ø  Excellent written/verbal communication skills.

Ø  Three (3) references from prior experience as director or operations manager.

Ø  Analytical skills to evaluate data and make operational decisions.

Additional Requirements:

–        Submit to and clear DRUG TEST and anytime upon request.

–        Successfully complete a Criminal / Gaming Background Check.

–        Maintain and keep Gaming Licensing.

Native American Indian Preference shall apply to this position pursuant to the Indian Self-Determination and Education Assistance Act (24 U.S.C. 450, et seq.), 25 CFR 271.44 and other relevant laws (title 25, U.S. code, Section 472 & 473).

Please Send Resume To The Address Above Or E-Mail: CAROLYN.DIAZ@LAJOLLA-NSN.GOV