ASSISTANT MANAGER WANTED!!!
La Jolla Trading Post
Position: C-Store Assistant Manager
Reports to: C-Store Manager
FLSA Status: Full Time Salary-Exempt
One to Three years C-Store Management experience preferred.
The Assistant Store manager is responsible for assisting day to day store operations, including scheduling,
training, and supervising employees and other duties as assigned by manager.
Assist in the recruiting of, recommend for hire, and train, positive individuals to
become members of the Team, ensuring excellent customer service.
Motivate, encourage, and challenge store cashiers.
Promote and resolve customer complaints, in a timely and professional manner.
Implement and enforce established daily operating procedures to ensure store is clean,
adequately stocked, organized, and well kept.
Ensure all merchandise is stocked and displays are attractive, priced correctly, and
displayed in a safe manner.
Maintain quality brand image standards as pass evaluations.
Monitor daily retail gasoline competitors.
Complete daily paperwork and computer entry in a timely manner as established by
Monitor cash over/short, inventory shrinkage, and drive offs daily.
Have the physical ability to perform all duties of a store cashier regularly.
Understand all information in the daily reporting of store operations.
Follow and enforce all Company Policies and Established Procedures in the store
Assist in Implementing Monthly promotions, ensure all POS advertising/signage is properly
posted at the proper time.
Communicate and perform all price change request, mark downs / ups as requested by Manager.
Communicate any problems with merchandise pricing to the Price Book
Implement and enforce all merchandising and vendor policies and procedures.
Enforce all Safety and Security Issues and report any and all unsafe conditions.
Assist in reporting and processing all employee and/ or customer incidents or accidents following
ESSENTIAL JOB FUNCTIONS:
Supports the C-Store Manager by implementing policies and procedures as required interacts with staff in the day to day operations of the C-Store.
Serves as required by the C-Store Manager up and including covering for the C-Store manager in his or her absence.
Provides leadership direction as assigned in accordance with the store organizational structure.
Maintains existing media and develops new local contacts in applicable feeder markets.
Assisting Manager in proposing and creating new and unique promotional ideas and work with vendors.
Attends scheduled management meetings and presents marketing related information to Manager.
Determines work procedures, helps manager prepare work schedules, and expedites workflow.
Ensures that all department employees are adhering to the attendance policy.
Ensures that all department employees are in compliance with appearance standards.
Ensures that all department employees understand the Eye-Hi-Goodbye Program and are complying with the program.
Issues written and oral instructions.
Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
Studies and standardizes procedures to improve efficiency of subordinates.
Maintains harmony among workers and resolves grievances.
Performs other related duties as may be assigned by Manager.
CORE COMPETENCIES & EQUIPMENT KNOWLEDGE:
Leadership: Able to assume a role of authority as necessary; set an example for coworkers; delegate responsibility and empower team member to make decisions; provide constructive feedback to others.
Energizing Others: Able to exhibit a can-do approach and inspire team member to excel; use competition to encourage others; develop performance standards and confront negative attitudes; develop a team spirit.
Influence & Persuasion: Able to convince others in both positive and negative circumstances; use tact when expressing ideas or opinions; present new ideas to authority figures; adapt presentations to suit a particular audience; respond to objections successfully.
Initiative: Able to bring about great result from ordinary circumstances; prepare for problems or opportunities in advance; transform leads into productive business outcomes; undertake additional responsibilities and respond to situations as they arise without supervision.
Innovation: Able to challenge conventional practices; adapt established methods for new uses; pursue ongoing system improvement; play with concepts and ideas to create novel solutions to problems; evaluate new technology as potential solutions to existing problems.
Resource Management: Able to control one’s own time and time of direct reports; prepare budgets and spend money wisely; ensure that people have needed equipment; identify and fulfill staffing needs.
Visioning– Able to pursue potential expansion of inventory and other profit centers for the organization; champion radically different ideas and be a leader in the market, identify long-term goals and invest appropriate resources as needed; communicate vision in a way that inspires others.
Conflict Management: Able to use a win-win approach to resolve controversy; stay objective and fair when dealing with sensitive situations; maintain constructive working relationships despite disagreement.
Negotiating: Able to obtain agreement from multiple parties; earn trust while working out a deal; use good timing and carefully calculated strategies when bargaining; communicate high value of services; identify hidden agendas that might interfere with resolution of terms.
Attention to Detail: Able to follow detailed procedures and ensure accuracy in documentation and data; carefully monitor processes; concentrate on routine work details and organize and maintain a system of records.
Communication: Able to clearly present information through the spoken or written word; read and interpret complex information; talk with customers or team member; listen well.
Continuous Learning: Able to stay informed of current industry trends; learn and apply new concepts and demonstrate career self reliance; identify own areas of opportunity and set and monitor self-development goals.
Willingness to Serve: Able to demonstrate a high level of service delivery to do what is necessary to ensure customer satisfaction; deal with service failures and prioritize customer needs.
Flexibility: Able to remain open-minded and change opinions on the basis of new information; perform a wide variety of tasks and change focus quickly as demands change; manage transitions effectively from task to task; adapt to varying customer needs.
Quality: Able to maintain high standards despite pressing deadlines; establish high standards and measures; do work right the first time and inspect materials for flaws; test new methods thoroughly; reinforce excellence as a fundamental priority.
Integrity: Able to be tactful, maintain confidences, and foster an ethical work environment; prevent inappropriate behavior by coworkers; give proper credit to others; handle all situations honestly.
Respect: Able to adapt behavior to others’ styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce. Able to develop rapport with others and recognize their concerns and feelings; build and maintain long-term associations based on trust; help others.
Policies, Process, Procedures: Able to act in accordance with established guidelines; follow standard procedures in crisis situations; communicate and enforce organizational policies and procedures; recognize and constructively conform to written rules or practices.
Team Centered: Able to share due credit with coworkers; display enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from coworkers; display team spirit.
Equipment Knowledge: Able to operate various types of office equipment including, but not limited to; personal computers, printers, 10 key adding machines, copy machines, FAX machines, telephone, typewriter, and other departmental related systems.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the team member is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The team member may be exposed to the risks associated in attempting to resolve issues with extremely irate or difficult guests or staff members. The noise level in the work environment varies from light to moderate.
The team member is expected to adhere to all casino policies and applicable federal/state/local regulations.
About La Jolla Band of Luiseno Indians
The La Jolla Indian Reservation was established by Executive Order of the President of the United States, Ulysses S. Grant, on December 27, 1875 however it has been home for over a thousand years. The La Jolla Band of Luiseño Indians is one of six federally recognized Luiseño Tribes in Southern California with a reservation consisting of nearly 10,000 acres located at the base of Palomar Mountain in Northern San Diego County, California.
"In May 2019" the La Jolla Trading Post added 76 slot machines within a 2,500-square-foot gaming area making it the only 100% smoke-free Casino in the state of California. This fact and it also having the reputation as one of the most "loose" slots in the area make it a prime yet secret gaming destination in Southern California.
The facility also includes a deli, a wide-variety snack shop and fueling station.