Position: Program Coordinator I, SBHC
Department: Medical, School Based Health Center Department
Reports To: Program Manager I, SBHC
Job Location: Native American Health Center (NAHC) Oakland, CA 94601
Work Hours: Full Time, 40 hours per week, 100% FTE, Non-Exempt, Non-Union
The Program Coordinator I (PCI) will be a valuable member of the NAHC SBHC team by providing coordination, project planning and administrative support for the school based site. The SBHC Department partners with three school districts to provide comprehensive health services at nine SBHCs. The SBHCs reduce health inequities by focusing on prevention and youth empowerment. NAHC is seeking a bright, motivated, detail-oriented individual to work closely with the Program Manager, School Administration and the SBHC Team. The PCI will work as part of a team of health providers who work to improve the health status of students at NAHC’s school-based clinics.
The Native American Health Center is an accredited institution and adheres to the standards of excellence set forth by the Accreditation Association of Ambulatory Health Care (AAAHC) and the Commission of Dental Accreditation (CODA).
If interested, please complete our application through our candidate portal at:
Duties and Responsibilities:
Greet all members in a courteous and professional manner to create and maintain a welcoming atmosphere.
Schedule member appointments appropriately, answer and return telephone calls in a timely manner, and inform members of processes and procedures.
Register members into the practice management system (PMS) in a manner that ensures accuracy and thoroughness and update member registration information once per year at minimum, or as information changes. Inform members of Notice of Privacy Practices and obtain the members signed acknowledgement statement.
Screen members’ eligibility for possible care coverage (e.g., county or state programs; sliding scale) and facilitate enrollment into appropriate publicly-funded programs and follow enrollment and program guidelines.
Responsible for entering accurate assigned payer codes in (PMS).
Confirm members’ insurance eligibility on all scheduled appointments prior to scheduled appointments.
Check-in members for their scheduled appointments in a timely manner and complete all flows for the member appointment such as; verifying member demographics, processing payments, insurance verifications, payer code selection, printing encounter labels, and pulling charts as appropriate.
Maintain EHR files by creating and editing events, EPM appointment book.
Maintain Electronic Health Records Files
Manage provider schedules by applying provider scheduling templates in departmental Electronic Practice Management (EPM) system, NextGen, appointment scheduler book;
Create/edit events, categories, resources, and templates for department EPM appointment scheduler book and update staff multiviews in EPM appointment book.
Responsible for coordinating the day to day functioning of the SBHC, which includes organizing, scheduling appointments and provide administrative support for SBHC services
Engage regularly with the SBHC Program Manager(s) to ensure services are aligned with overall growth and forward direction of the agency and in compliance with department, agency, and funding agency regulations.
Work in concert with the UCSF Evaluation Team and the Efforts to Outcomes data collection system to ensure that all required data strategies, collection, and documentation of program objectives and outcomes occurs in a timely manner.
Responsible for promoting community events, groups, and other activities.
Work collaboratively with school staff and school administrators to assess student needs and facilitate referrals;
Organize, coordinate, and promote outreach activities and health promotion events with school administration and partner agencies.
Refer students and their families to appropriate community agencies; acts as liaison with such organizations and advocates for members and/or their families.
Provide triage and first aid when appropriate for students.
Support program site as needed with miscellaneous administrative duties such as data entry, tracking information, and scheduling activities.
Actively participate in staff meetings, workshops, and trainings; as well as coordinate activities with collaborating agencies.
Conduct community meetings, workshops and trainings as required for the conduct of grant projects and ensure that these meetings operate in a timely and effective manner.
Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
Employee Safety: Safely performs all duties; follows required protective protocols to ensure personal safety as well the safety of others.
Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
Quality Improvement: Actively participate in internal quality improvement teams and work with members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals of the organization, federal and state laws and regulations, and accreditation standards, when assigned.
HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer.
Work well under pressure, meet multiple and often competing deadlines.
At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
Other duties as assigned by Supervisor
Bachelor’s degree in public health, social work, health education, biological sciences or a related human service field or equivalent work experience in a community-based program.
Fluency in both English and Spanish, both written and verbal required per operational need.
Excellent organizational skills and attention to detail.
Experience with program development, administration, coordination and grant implementation.
Able to implement programming and activities as directed and required to support grant requirements.
Must be able to provide TB and Physical clearance prior to start date.
CPR certification must be obtained within 90 days and kept current at all times.
Able to furnish Vaccination history prior to start date dependent on role.
Fluency in both English and Spanish, both written and verbal, is required, per operational need.
Flexible and able to problem solve and work with minimal supervision.
Ability to work independently and as part of a multi-disciplinary team.
Able to work effectively with youth, school district personnel and staff to coordinate health center services.
Ability to work collaboratively with a broad range of constituents.
Excellent social, verbal, writing and interpersonal skills.
Experience with Windows 2000, Microsoft Office, Excel and Word.
Experience working with multicultural population.
Sense of humor a plus
Benefits: Native American Health Center (NAHC) considers our employees to be our most valuable resource and offers an excellent benefit package: competitive salaries, personal time off (PTO) or sick/vacation leave program, and an employer contribution 403(b) retirement plan to full-time regular status employees. We also provide medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums. Note to Applicants: Please be advised a post job offer, pre-employment Physical and TB test are required as a condition of employment. Additionally, you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at NAHC. Preference in hiring is given to qualified Native Americans in accordance with the Indian Preference Act (Title 25, US Code, Section 472 and 473). Applicants claiming Indian Preference must submit verification of Indian certified by tribe of affiliation or other acceptable documentation of Indian heritage. EQUAL OPPORTUNITY EMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, gender, religion, national origin or other non-merit factors. Age Discrimination in Employment Act (ADEA): Native American Health Center abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non-merit factor in all employment decisions and considerations. Americans with Disabilities Act (ADA): Native American Health Center abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, NAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.
About Native American Health Center (NAHC)
The Native American Health Center is a non profit organization serving the California Bay Area Native Population and other under-served populations in the Bay Area. 2017 marked NAHC's 45th anniversary; as an organization, we have been serving our community since 1972.
NAHC has worked at local, state, and federal levels to deliver resources and services for the urban Native community, including medical, dental, behavioral health, diabetes, obesity, substance abuse prevention, HIV/HCV care coordination and prevention.
Native American Health Center’s mission is to provide comprehensive services to improve the health and well-being of American Indians, Alaska Natives, and residents of the surrounding communities, with respect for cultural and linguistic differences.
NAHC serves the greater Bay Area and is open to everyone.