The Senior Manager, Lending, under the direction of the Senior Director of Lending, provides day-to-day programmatic support and analysis to all certified community development financial institutions (CDFIs) and non-certified network lenders. The Manager will implement defined national, regional and local lending strategies to support the growth of equitable and inclusive lending, self-sufficiency in the lending and portfolio management line of business, and innovations to increase lending efficiencies that minimize risk for network lenders. Additionally, the selected candidate will work with teams across NeighborWorks America and the CDFI Industry to identify and expand network resources and to strengthen the capacity of network lenders. The position requires a broad understanding of community development financial institutions, community economic development, and strong multi-tasking skills.

“Due to pandemic circumstances and our commitment to provide the highest care for our community, NeighborWorks America encourages all new employees to be fully vaccinated against COVID-19 before being hired.”


Essential Duties/Responsibilities:

1. Manage and adapt the annual CDFI Capacity Building Initiative including certified, emerging and exploring lenders

2. Comprehensive understanding of all U.S.Treasury CDFI programs and how changes/program enhancement will impact network lenders

3. Assess network lending needs. Develop and deliver events and collateral to meet needs, such as webinars, sessions at National Training Institutes, and updating the Lender Tool Kit.

4. Provide technical assistance to organizations implementing lending business models, either when starting up a lending line of business or improving an existing business line.

5.Serve as residential mortgage lending resource for NeighborWorks America and network mortgage lenders.

6.Develop and distribute lending newsletter

7.Coordination of Lender Liaisons role in supporting lending work

8.Research and share current community development finance industry innovations to increase capacity of network lenders

9. Manage annual Supplemental Grants process for network lenders collaborating with different teams within NeighborWorks America

10. Develop and manage national gathering of network lenders

11. Provide strategic thought leadership around the biannual business plan for NW Lending

12. Promote lending resources to network organizations through outreach and events to reverse longstanding inequities for communities of color.

13. Serve on NI cross-divisional initiatives (e.g. Native, Rural) directly impacting network lenders

14.Serve on committees as appropriate to support NHPL goals

15. Other duties as assigned


Nature of Work Contacts:

Departmental staff, NWO lending staff, network organizations and other lending industry leaders, community development research leaders

Fiscal Responsibilities:


Required Minimum Qualifications:

Education: College level degree, certification(s) and/or equivalent relevant work experience
Experience: A minimum of (7) seven years of working in a nonprofit or community development financial institution environment with mortgage lending financing.
Licenses, Certifications: None
Competencies, Knowledge, Skills & Abilities:
Ability to work in a fast-paced environment across multiple programs and projects
Completing tasks on-time with minimum supervision in a remote environment
Managing multiple deadlines and requirements all competing for yours and other resources
Exceptional writing skills and verbal communication skills
Ability to change from detailed tasks to visioning with very little downtime
Focus on changing priorities on a daily/weekly basis
Proven organizational and time management skills Knowledge
Understanding of community development lending and lending process
Ability to work with organizations serving urban, rural, suburban, from local to nationwide target markets
Understand the new CDFI certification process and other federal government programs supporting nonprofit lenders
Knowledge of innovative programs for affordable housing, small business, consumer or intermediary lending and development services to improve financial sustainability
Experience in mortgage and general lending operations, loan administration, service delivery, or program development
Display strong skills in research and analysis of current innovations in community development finance
Display strong/strategic professional decision-making
Deliver on-line and in-person trainings/webinars across multiple areas
Management and oversight of consultants
Proven experience in developing and meeting program/project timelines
(e) NeighborWorks America Staff are expected to demonstrate excellence in the following:

Sensitivity to racial, gender, sexual orientation, and cultural differences
Effective, respectful, and timely communications with internal and external stakeholders
Listening effectively, seeks and accepts feedback
Effective teamwork
Analytic, thoughtful, and strategic thinking
Considering the mission, objectives, and goals of NeighborWorks and demonstrating an understanding of the impact of her/his/their decisions and behavior on the organization

Ability to learn proprietary software programs of nonprofit funders
Proficient in Microsoft Office Suite, Zoom/webinar and Teams applications.

Preferred Qualifications:

Professional certification in community development finance, community economic development or nonprofit management
2-4 years’ experience concentrated in community development finance
Mortgage lending experience

Working Conditions:

Travel: Up to 35%
Physical/Sensory Demands: Must be able to travel for business, fast paced work environment in a remote setting
(c) Hybrid work environment: requires two days in the office

Tagged as: finance, lending, mortgage

About NeighborWorks America

What does it mean to be a mission-driven organization? A clearly defined and executed mission guides and informs, in good times and bad, and provides context for why our work matters. The pursuit of a mission motivates employees and other stakeholders, driving long- and short-term goals. People often claim they're "on a mission," but how do they deliver on it? At the end of the day, it is one of the fundamental ways we chart our course and measure success along the way.

At the foundation of the NeighborWorks mission are nearly 250 strong, healthy and prepared network organizations in every state, the District of Columbia and Puerto Rico. As a congressionally chartered and funded nonpartisan nonprofit, we support organizations that provide communities with affordable housing, financial counseling and coaching, training, and resident engagement and collaboration in the areas of health, employment and education.