The Help Desk Support Specialist provides first-line customer service and problem resolution support to end users; receives, logs, directs, and follows up help desk calls; troubleshoots and resolves routine software application and hardware problems using structured procedures and protocols; maintains problem resolution documentation; and performs related duties as assigned.
The ideal candidate will be knowledgeable with help-desk software, MS Office 365 suite of applications, Windows operating system environment, computer hardware, and basic principles and practices of systems. The ideal candidate will be highly organized, self-motivated, possess proven problem-solving abilities, and will be a friendly, people person capable of delivering excellent customer service to individuals across the organization.
In addition, the ideal candidate will possess the following:
- Strong customer service focus with excellent communication skills.
- Ability to produce clear, accurate and thorough documentation.
- Knowledge of systems troubleshooting practices.
- Ability to adapt to the changing needs of the organization, and prioritize multiple tasks.
- Knowledge of project planning, prioritizing and scheduling techniques.
To be considered for this position, please submit an employment application and supplemental questionnaire by Sunday, January 22, 2023, at 11:59 p.m. Resumes will not be accepted in lieu of a completed application and supplemental questionnaire. Apply online at www.sdcwa.org/careers.
About San Diego County Water Authority
The San Diego County Water Authority is an independent public agency that serves as San Diego County's regional water wholesaler. The mission of the Water Authority is to provide a safe and reliable water supply to its 24 member agencies serving the region's $240 billion economy and 3.3 million residents.