The San Manuel Band of Mission Indians (“Tribe”) is a self-governing nation and as such has established tribal-managed governmental units to enhance and support services on the San Manuel reservation. The San Manuel Tribal Gaming Commission (“SMTGC”) is the governmental unit that was created by tribal ordinance as the primary regulator of gaming activities within the Tribe’s jurisdiction. The SMTGC, which includes the Compliance Department, is responsible for maintaining legal and regulatory compliance, ensuring a high level of game integrity, preventing fraud, waste and abuse, and safeguarding Tribal assets, employees and patrons.

Under the direction of the Gaming Technical Supervisor, the Compliance Technician Apprentice (“Apprentice”) serves as an entry-level position working and learning gaming technology including: slot machines, shuffling devices, electronic table games devices, promotional kiosks and cash dispensing units. The Apprentice performs preventative maintenance, gaming software testing, software inventory, administrative functions, and acts as an alternate jackpot verifier. This role assists in a supportive learning environment to develop skills and experience via hands-on training to troubleshoot gaming technology, correctly configure and option games, conduct technical investigations into disputes over gaming technology, and understand technical standards and regulatory enforcement in the SMTGC’s jurisdiction.

Essential Duties & Responsibilities

1. Performs routine preventative maintenance on secured areas of gaming technology controlled by SMTGC while adhering to industry standard practices for electrostatic discharge.  Upholds and fulfills preventative maintenance program implemented by SMTGC to ensure all reliability standards are met.

2. Performs software authentication to validate that all gaming software is free from corruption; ensures all gaming software has been certified by a recognized and certified test laboratory.

3. Conducts and performs annual gaming software testing requirement and provides accurate regulatory documentation for audit purposes.  Serves as a back-up to Gaming Compliance Technicians I and II to verify jackpot winnings in excess of $100,000.

4. Learns and retains gaming technology knowledge, software compatibility and platform functionality for all gaming products operating in SMTGC’s Jurisdiction.

5. Verifies and maintains accurate database records. Produces and submits progress reports to Compliance Management and Lead Gaming Compliance Technicians to ensure deadlines are met.

6. Maintains accurate software inventories, ensuring physical counts mirror database records; identifies quantities, locations, program numbers and installations.

7. Performs other duties as assigned to support efficient operation of Department.



  • High School Diploma or GED required.
  • Associate’s Degree in Information Technology (IT) or Engineering; OR a minimum of one (1) year of hands-on experience in an IT, Gaming, Regulatory, or Engineering environment required.
  • Equivalent combination of education and progressive, relevant and direct experience may be considered in lieu of educational requirement.
  • Experience in the gaming technology industry with technical skills is highly preferred.
  • Basic proficiency in Microsoft Word, Excel, Power Point and Outlook required.
  • Proficiency in internet research mandatory.


  • At the discretion of the San Manuel Tribal Gaming Commission you may be required to obtain and maintain a gaming license.
  • A qualified candidate/employee must have and maintain a valid driver’s license with an acceptable driving record as determined by the enterprise’s insurance carrier.
  • A+ or N+ certification preferred.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!