SUMMARY: Under the general supervision of the Executive Director, the Site Manager is responsible for overseeing the day-to-day business operations of a specific Scotts Valley Tribal TANF (SVTT) service location, servicing a specific geographical area. Such operations may include, but are not limited to case management, job development, education and training activities and overseeing relevant prevention programs. The Site Manager supports and strengthens assigned staff to foster an environment of growth and professional customer service both internally and externally.
The position is responsible for assessing and monitoring site progress with respect to SVTT goals; analyzing key barriers facing the participants; tracking the attainment of related milestones; and making recommendations to designing the program to fit participant needs. The Site Manager will create an atmosphere that promotes Indian unity and self-sufficiency and maintain positive relationships with other social service and health agencies and act as a liaison to key programmatic stakeholders.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
1. Recruit, hire, train, and supervise site staff. Coordinate with Family Advocate staff to ensure continuity of programs and goals.
2. Resolve conflicts between staff, staff and clients, and inter-agency disputes.
3. Develop, plan, organize, coordinate, and direct the activities of the Tribal TANF program that address the needs of the communities served including, but not limited to:
a. Collaboration and coordination with Concord site.
b. Youth focused family and community prevention and diversion programs such as: substance abuse prevention, recreation/sports, cultural activities, un-wanted pregnancy prevention, parenting, and referral to other programs, professionals, agencies for those with more serious or crisis needs.
c. Adult, vocational and other educational services to develop clients job skills.
d. Job readiness skill development, and job placement.
e. Life skills programs.
f. Issuance of temporary assistance funds.
4. Promote TANF program through ongoing interaction and collaboration with other Tribal organizations.
5. Demonstrates continuous effort to improve assigned office operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service both internally and externally.
6. Review various SVTT client and program documents, monitor that all items maintain compliance with applicable SVTT Plan, may conduct research and develop Policy and procedures to ensure compliance with Federal regulations.
7. Regularly review and monitor work participation rates, MER processing, site statistics, case counts, supportive services, and other case management activities.
8. Works with the Executive Director, Family Advocate Manager and Accounting Manager to draft and amend SVTT policies and procedures.
9. Prepare, clear, concise, and accurate records and reports as directed by the Executive Director.
10. Assist with the preparation, monitoring and administration of the site’s budget.
SUPERVISORY RESPONSIBILITIES: The Site Manager is responsible for monitoring, evaluating, and training site staff for compliance with all applicable organizational, tribal, state, and Federal regulations, policies, and procedures including but not limited to personnel, client financial controls, and privacy.
QUALIFICATION REQUIREMENTS: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Knowledge of tribal, federal, and state regulations that apply to the Temporary Assistance for Needy Families (TANF) program operations.
• Awareness of current Native American issues regarding employment, training, welfare referral and social services. Knowledge of Indian values and culture in relation to self-sufficiency and welfare dependence.
• Experience and working knowledge of existing welfare referral policies, programs and their associated systems, management standards and procedures.
• Ability to develop work plans, matching the responsibility to the person, giving direction independently, set expectations, monitor delegated activities, and provide recognition for results.
• Knowledge of modern office practices, methods, procedures and use of Microsoft Office Software. Must be able to prioritize and handle multiple tasks.
• Ability to analyze, interpret, and understand a variety of Tribal TANF rules, policies, regulations, and procedures.
• Competence with Microsoft Windows and MS Office Suite, word processing and spreadsheet software is essential.
• Adapts easily to changes in the workplace and unexpected events that may require immediate action or delay.
EDUCATION AND/OR EXPERIENCE:
A Bachelor’s degree from an accredited college with a major in human services, social work or related field is required AND three (3) years of professional level experience in public or private agency social service program in a supervisory, administrative, executive or consulting capacity in which the person had demonstrated an ability to evaluate, administer and control varied types of programs requiring nominal expenditures of federal or other public funds (A Master’s degree in social work may be substituted for professional level experience) OR seven years of any combination of education and experience