Seneca Solutions is looking to hire a IT Support Specialist (Junior) to support our government client in San Francisco, CA. This position requires a Public Trust clearance. As part of Seneca Global Services’ support to the United States Coast Guard (USCG) Military Health System (MHS) GENESIS Sustainment Training Support contract, provide MHS GENESIS Print Server and Local Printing Support. Position will be primarily virtual, but would like the person to be located within commuting distance (50 miles or less) from San Francisco, CA.
Responsibilities include but not limited to:
1. Provide maintenance and upkeep of MHS GENESIS printing-related training and job-aid materials.
2. Provide training support for local printing devices, to include:
a. Advanced technical support for sustainment of MHS GENESIS print servers.
b. Support to MHS GENESIS Super Users for triage and resolution of MHS GENESIS printing device helpdesk tickets.
c. Establish and maintain a monthly summary of tickets assigned for support, incorporating the following data:
– USCG and DHA Ticket Numbers.
– Result of Follow-Up/Ticket Action Taken (if applicable; example: ticket updated/assigned/closed or updated with additional information).
– Summary of current status (for tickets not closed/resolved by the end of the reporting month).
– Other reporting metrics, as assigned.
A minimum of three (3) years’ experience supporting computer information systems training, tools, software installs, and upgrades.
A minimum of three (3) years’ experience supporting Windows Print Server and virtual server implementations.
A minimum of two (2) years’ experience supporting Cerner Millenium Electronic Health Record (EHR) software connected devices and peripherals.
Ability to maintain an appropriate degree of knowledge, skill, and ability to provide functional support and perform system status checks (as needed) during system trouble ticket resolution.
Must be fluent in verbal and written English and English medical terminology.
Desired Qualifications:Strong interpersonal skills.
Effective verbal and written communication.
The ability to work professionally and effectively with a wide range of stakeholders in a diverse community.
Ability to design, develop, implement, and maintain training materials, support materials, quick-reference guides, and job-aids related to printing.
Diversity, Equity & Inclusion Statement:
The Seneca Nation Group (SNG) family of companies is committed to building an inclusive work environment that encourages, supports, and celebrates the diversity of our employees. We recognize that an inclusive corporate culture improves how we support our customers and also improves the collective impact we can make in our communities.
Equal Opportunity Statement:
Seneca Nation Group (SNG) provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Notwithstanding the foregoing, the Company does give hiring preference to Seneca or Native individuals. Veterans with expertise in these areas are highly encouraged to apply.
About Seneca Nation Group
Seneca Solutions is part of the Seneca Nation Group (SNG) family of companies, which is focused on providing innovative solutions and exceptional services to the federal government. The SNG companies are Tribally-owned Native American businesses that leverage the SBA 8(a) Business Development Program, Hubzone certifications and other small business contracting advantages to deliver positive results for our federal government customers.
The Seneca Nation Group companies offer competitive compensation and a strong benefits package including comprehensive medical and dental care, matching 401K, paid time off, flexible spending accounts, disability coverage, and other benefits that help provide financial protection for you and your family. We pride ourselves on our collaborative work environment and culture which embraces our mission of providing financial and non-financial benefits back to the members of the Seneca Nation.