Overview

Stratus Telecom is hiring a remote Technical IT and VOIP Support Engineer position. The responsibilities of the position include:

Tier 1 and 2 Remote Customer Support for Hosted PBX, SIP, Microsoft 365 with All included services and applications, HPE ProLiant Servers, Fortinet device management – Firewall UTM/Wireless, network and related technologies.
Order implementation, confirmation, and customer communications and training for new customers
Customer Management Software tasks
Minor data entry and account management tasks
Our ideal candidate will represent our values as a company. We are a family run organization that prides itself in superior customer service through intentional, compassionate, and timely communication. We focus on social, economical and ecological sustainability. We celebrate and appreciate diversity. We work with a participative management style encouraging autonomy, mastery, and purpose for all of our team.

We are looking for candidates who have these attributes:

Friendly and engaging personality
Attention to detail for accuracy, ability to manage time-sensitive projects for service implementation
Curious and effective problem solver, demonstrating effective technical solutions that can be clearly communicated to a customer
Comfortable with extensive computer work including typing, pdf editing, basic excel, etc.
Adept at learning and using online platforms
Comfortable speaking on the phone and video conferencing
Ability to work with both vendors, technical support staff, and the customer to be a bridge of understanding
Final candidates will be subject to a background check. We are an inclusive workplace and look forward to considering candidates with varying backgrounds.

Preferred but not required characteristics are:

Spanish and/or other foreign language fluency
Experience in customer service/support
Experience in Telecommunications and IT Network subjects listed above
Job Type: Full-time

Pay: $60,000.00 – $75,000.00 per year

Benefits:

Dental insurance
Health insurance
Paid time off
Schedule:

Monday to Friday
COVID-19 considerations:
It is possible for this position to be 100% remote. However, ideal candidates will be near the Plymouth, NH area for post COVID additional responsibilities.

Education:

Bachelor’s (Preferred)
Experience:

VOIP Support: 2 years (Required)
Customer service: 2 years (Required)
IT Support: 2 years (Required)
Microsoft 365 Tenant Management: 2 years (Required)
Microsoft Active Directory: 2 years (Required)
Microsoft Hyper V: 2 years (Required)
HPE ProLiant Servers: 2 years (Required)
Fortinet Device Management: 2 years (Required)
Shift availability:

Day Shift (Required)
Work Location: Remote

Tagged as: IT, microsoft suite, network and firewall, voip

About Stratus Telecom

Stratus Telecom is a unique communications organization based in New Hampshire that offers business phone systems and many ancillary services. We provide outstanding customer service, competitive pricing, and sustainable business practices. Our vision is to build community and ecological resilience by providing the best communication services. Our current customers include healthcare institutions, schools, municipalities, professional offices, and other small to medium businesses.

At Stratus, our mission is to:

Provide outstanding service to our business community.
Engage all stakeholders with authenticity, transparency, and compassion.
Enkindle stewardship of the earth and empowerment of all her people.
Lead the telecommunications industry towards ecological and social responsibility.