Overview
The Retail Customer Service Specialist is a cross-trained, multi-skilled agent. You will be capable of handling first level escalated Retention, Sales and Customer Care calls interactions for residential customers, face to face and over the phone.
Position Details:
Pay rate: $19.88 per hour.
$1,000 sign-on bonus (paid in full after 30 days of employment).
Work Location: West Bend, Wisconsin
Work Schedule: After the first three weeks of paid training, your scheduled shift will be Monday through Friday, 9:00am-6:00pm with a rotating Saturday of 8:00am-5:00pm.
But wait, there’s more!
Full benefits package, including Medical, Dental, Vision, and life insurance that start on Day 1!!
Vacation and sick time accruals beginning day one of employment.
Associate discounts on eligible TDS products and services.
Essential Functions:
Protecting existing revenue by retaining customers that are calling asking to disconnect their service, or are at risk of leaving TDS, due to service failures, competitive offers, and billing issues.
Promoting and demoing services as well as selling to new prospect customers.
Demonstrate strong sales skills, negotiation, save techniques, and interpersonal communication.
Maintain long term customer relations with the existing customer base while reducing churn and increasing revenue.
Demonstrate independence and self-sufficiency.
Maintain exceptional attendance and promptness for work to positively impact the Company and position peers to meet customer needs.
The pay range listed for this position represents the low and high end of the base compensation range. However, the base pay rate offered for this position is expected to be $19.88 per hour.
About TDS Telecommunications
TDS Telecommunications LLC (TDS Metrocom/TDS) is a leading provider of fiber internet service. With more than 50 years of experience, the growing communications company is building and deploying new, fiber optic networks in neighborhoods across the country to deliver up to 2 Gigabit internet speeds to homes and up to 10 Gigabit internet speeds to business. In addition, TDS provides innovative TV entertainment and advanced phone services. Visit tdsfiber.com to learn more.
TDS provides communications services for more than 1,100 rural and suburban communities in the United States. The company employs more than 3,300 people nationwide and is a subsidiary of Telephone and Data Systems, Inc. (TDS Inc.), a Fortune 1000® company [NYSE: TDS]. Founded in 1969, Telephone and Data Systems provides wireless, broadband, video and voice; and hosted and managed services to approximately 6 million connections nationwide through its businesses: UScellular, TDS Telecom, and OneNeck IT Solutions. Telephone and Data Systems, Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdsinc.com for more information.