Job Announcement – Program Operations Specialist, Rental Assistance

United Way United Way of King County is committed to working for a racially just community where all people have homes, students graduate, and families are financially stable. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black and Indigenous people, and people of color to apply and be part of our team.

Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability.

Job Summary:

The primary responsibility of the Program Operations Specialist position is to provide excellent technical assistance for program staff and external community-based organizations in relation to the Rental Assistance Program.  This support includes being an expert in the application process, case management system(s), creating ongoing training for program staff, and supporting improvements in streamlining program operations.

This is a time-limited position from 7/1/2023 – 12/31/2023 due to grant funding. Extension of position will be determined by funding and program needs.

The compensation for this position is $26.36 per hour. This position is open until filled.

Here is the link to the job video for this position: https://lmna.io/gqpov

Essential Duties

  • Cultivates positive relationships with key United Way of King County stakeholders who are serving clients and seeking information about the Rental Assistance Program.
  • Provides excellent technical assistance to external United Way community-based organizations, the public and internal program staff.
  • Leads technical assistance support channel and keeps external SharePoint site current in order to best equip external partner agency staff.
  • Researches and provides resolution in multiple Rental Assistance data systems.
  • Works with Rental Assistance Partnerships Team to coordinate community surveys and program feedback.
  • Supports enhancements and streamlining of program operations.
  • Assists in communication regarding rental assistance applications, program eligibility, and may assist with communications regarding vendor and/or agency allocation payments.
  • Works alongside program staff and with other departments to understand areas of improvement to UWKC constituents.
  • Makes suggestions for improvements and works with other teams to implement changes.
  • Performs other duties as assigned.

Knowledge, Skills, and Abilities:

  • Demonstrated understanding of social and racial justice and equity, with a proven commitment to apply racial and economic justice lenses in both personal and workplace contexts.
  • Lived experience and/or demonstrated professional skills working within a diverse work environment.
  • Proven strong interpersonal and customer service skills.
  • Demonstrated ability to manage confidential information.
  • Demonstrated excellent verbal and written communication skills.
  • Proven effective time-management and organizational skills.
  • Demonstrated detailed orientation and demonstrated ability to work collaboratively with others in a team environment and across departments.
  • Proven strong analytical and problem-solving skills and demonstrated ability to communicate with diverse customers.
  • Demonstrated knowledge of customer service principles and techniques.
  • Intermediate proficiency in Microsoft Office applications; database knowledge desirable.
  • Familiarity with processing financial gifts.
  • Demonstrated ability to perform intermediate business math and accurate data entry.

Education and/or Experience:

Associates’ degree, or equivalent, in business administration, communications, non profit or a related field. Experience in customer service, program coordinator, communications, or equivalent education and/or experience. Broad understanding of United Way programs and functions helpful.

Additional Information:

United Way of King County is an exceptional workplace that can provide you with:

  • Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.
  • Ongoing collaboration with diverse staff and other constituents
  • A desirable culture of high-performance expectations and accountability
  • Exciting and challenging work
  • Opportunities to help solve the community’s toughest problems.
  • Competitive pay that is commensurate with demonstrated successful performance and experience.
  • Many other benefits that we are happy to discuss with you.

 Application Procedures:

Please click here to apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the UWKC application.

***Applicants MUST apply at the UWKC Career Center to be considered for this position.  Click here to access the Career Center to apply.***

COVID-19 Update:

United Way King County operates a hybrid workplace with all employees able to work a combination of remote, on-site, and off-site. Full COVID-19 vaccination is required for this role.