UC San Diego

Asst Director of Building/Custodial Operations

Filing Deadline: Mon 6/25/2018

Salary Range: $59,700 – $92,000 /year

The Assistant Director of Operations for Building and Custodial Services-On/Off Campus, under the direction of the Director of Building and Custodial Services, is independently responsible for management of the day to day operations of either the the on-campus or off-campus team. Receives department assignments in the form of objectives and determines how to use resources to meet schedules and goals. The incumbent serves as a part of the Building and Custodial Services management team and is responsible for ensuring open communication within their division and the department. This includes participation in work groups and campus committees.

Full authority for the following: formulation of short and long range planning for Building and Custodial Services and provides input on department short and long range planning; development, interpretation, revision, and implementation of policies, procedures, and guidelines for Building and Custodial Services; recommends changes to policies and established procedures that affect the department. Responsible for the formulation, submission, and management of annual operating budget of approximately $8.5 million, for their assigned area, and ensures that these budgets are in compliance. Responsible for Building and Custodial Services monthly and annual operating reports for their assigned areas. Acts in the absence of the Director of Building and Custodial Services as assigned.

The incumbent is independently responsible for overseeing administration and management of custodial services. Directs a diverse staff of approximately 119 full time staff and between 15 and 150 temporary seasonal staff representing many cultures and languages. The staff services an area approximately 3 million square feet of off or on campus residential spaces, administrative office spaces and dining facilities providing daily cleaning to public and private spaces as well as conducting turns in vacated apartments seven days a week. Customers include a diverse population of undergraduate students, graduate students, conference guests, faculty and staff living in the apartments, and staff in various HDH locations. Coordinates with external vendors to determine that all work performed is in accordance with the standards of performance and specification.

The Assistant Director works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of industry best practices. Acquires sources of financial, organizational, and purchasing related information from a variety of campus and external sources to be analyzed and used to develop budgets and administrative business procedures for the Building & Custodial Services area. Analyzes all financial and purchasing actions and agreements, staff work schedules, and personnel procedures. Manages the supply and equipment inventories. Represents the division in the areas of public relations and informal conflict resolution.

Responsible for providing and/or coordinating a variety of HR related services including employee relations, establishing performance standards, training and development, and incentive program activities for Building & Custodial Operations. This includes consulting with fellow managers on their needs, analyzing, designing, developing, implementing and evaluating organizational and HR related programs and projects. Independently provide consultative services in divisional administrative matters to supervisors. Identify problem areas and develop and implement innovative solutions. Follows policy and safe operational policies in selecting methods and techniques for obtaining results.

Housing Dining Hospitality (HDH) is a self-funded, large and complex campus department consisting of 7 divisions, with approximately 700 career employees, 1000 to 1200 student employees and an annual operating budget of greater than $189 million. HDH provides housing for approximately 15,000 undergraduates, grad students, faculty, staff and their families in over 400 buildings covering approximately 6 million sq. ft. HDH is in the midst of implementing an aggressive building plan which will add 5000 new beds and almost double our square footage by 2021.

Currently, HDH houses 38% of UCSD’s enrolled students with a goal of housing 50% in the near future. HDH provides maintenance and repair, contract meals/meal plan management, as well as retail food service, conference services and catering services to residents, students, faculty, staff, and campus visitors.

• Overtime and weekends may be required.

• Operating needs of the department require varied work schedules (i.e., a.m., p.m., and/or weekend shifts and/or 10 hour workday).

• Employees may be required to take off (vacation or temporary layoff) during scheduled operational shutdown periods, such as Christmas.

• Must be able to travel occasionally to attend meetings, conferences and training seminars.


• Working knowledge of custodial and housekeeping services including knowledge of codes and policies governing bio hazardous and/or hazardous waste.

• Strong written and verbal communications skills with the ability to present information to diverse audiences.

• Demonstrated knowledge of fiscal management including budget development.

• Ability to implement process improvement strategies and quality initiatives. Proven ability to develop, implement, and evaluate procedures.

• Strong knowledge of human resources management and staff development. Ability to manage staff with diverse skills.

• Theoretical and experiential knowledge in human resources management, business management, facilities management, and training; or an equivalent combination of education and strong management experience, preferably in a college or university setting.

• Strong leadership, supervisory, and consensus-building skills. Ability and experience to identify training and development needs, evaluate workloads and resources, and planning and organizing day-to-day activities.

• Proven knowledge and understanding of the principals related to management, supervisory and leadership skills to advise and counsel. Ability to build effective working relationships with senior management and staff.

• Solid working knowledge of common organization-specific and other computer application programs. Demonstrated knowledge and ability to use personal computers and various software applications.

• Solid organizational skills and ability to multi-task with demanding timeframes. Ability to work efficiently in a busy, service oriented atmosphere with frequent interruptions, varied work assignments, and fluctuating priorities while meeting multiple deadlines.

• Ability to use sound judgment in responding to issues and concerns. Ability to exercise tact, resourcefulness, understanding and persuasion in interacting with a diverse population. Ability to negotiate and arrive jointly at decisions, conclusions, or solutions.


• Job offer is contingent upon a satisfactory clearance based on background check results.

• Must have a valid California driver’s license and maintain a good driving record.

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The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity or sexual orientation. For the complete University of California nondiscrimination and affirmative action policy see: http://www-hr.ucsd.edu/saa/nondiscr.html

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