Location: Eugene, OR, Other-Site
Categories: Information Technology, Computer and Information Science

Department: Information Services
Classification: Info Technology Consultant 2
Appointment Type and Duration: Regular, Ongoing
Salary: $20.28 – $37.59 per hour

Review of Applications Begins
Application review begins October 27, 2022; position open until filled

Special Instructions to Applicants
To be considered for this position, applicants must submit a complete application including an online application, a cover letter, and resume that address how you meet the minimum and preferred qualifications. All applications must be submitted here, https://careers.uoregon.edu/en-us/job/530419/classroom-technology-specialist

Position Summary
The Classroom Technology Specialist will work as an integral part of the Classroom Technology team to provide technical support and site administration for rooms and equipment. This position will make minor and/or preventive classroom equipment repairs, deliveries, and installations. The Classroom Technology Specialist provides training, consultation, and direct technical support to students, staff, and faculty using technology and information systems in classroom settings. Typical responsibilities include but are not limited to troubleshooting classroom AV and projection systems, monitoring equipment requests and reservations, and helping to maintain the Classroom Technology classroom database.

The incumbent in this position will be expected to work somewhat independently while applying broad knowledge to standard and non-standard technical applications to solve a wide range of problems and accomplish tasks.

This position may be required to work evenings, weekend shifts, and/or holidays in the absence of regularly scheduled staff; academic calendar requirements may impact some types of leave requests during certain times of the year.

Minimum Requirements
This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Preferred Qualifications
• Experience with event service design and support.
• Experience in a higher education, preferably in a media center or technology support role.
• Previous lead-work or supervisory experience.
• Experience with ITIL or ITSM, or other technology industry-based framework.

Professional Competencies
• Broad knowledge of and technical fluency with presentation technologies and information systems used in diverse university level educational settings.
• Demonstrated skills in the use and maintenance of digital and other video and audio projection and presentation devices (ex: video recording, editing and projection equipment; computer workstations; desktop and notebook PCs with multiple operating systems, platforms, and networks; lighting controls; sound systems).
• Familiarity with classroom control systems such as Crestron, AMX, Extron and Biamp control and configuration. Classroom Technology has standardized Crestron for classroom control systems.
• Emergency classroom technology assistance requires ability to quickly and accurately diagnose and correct complex problems involving computer and projector settings, cable and network connections, and room systems in live settings such as large classrooms with students and professors present.
• Must have ability and patience to train others and provide consultation to users of various skill levels in the use of specialized AV and/or computer equipment.
• Requires ability to work with minimal supervision and must work well independently as well as with groups.
• Must be able to work in an environment of high activity with constant interruptions.
• Must make effective use of time. Workflow is cyclic and workloads sometimes sporadic, so it is essential to take initiative.
• Must be able to work for long periods under artificial light.
• Outstanding track record in service delivery, customer service, and internal communication.
• Ability to address customer escalations with tact, and diplomacy.
• Excellent written and interpersonal communication skills. The incumbent must be able to communicate with a wide range of users and partners, as well as with students, faculty, and staff from a variety of diverse backgrounds.
• Excellent troubleshooting skills and experience.
• Ability to and experience with managing multiple projects and competing priorities.

Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The University is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, wine-making, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon’s natural and cultural treasures.

The Customer Experience unit promotes the innovative use of technology by supporting faculty, staff, and students in their teaching, learning, work and research. We provide assistance, coordination and leadership for emerging technologies, site-licensed software, and support services across campus.