Location: Portland, OR
Categories: Information Technology, Computer and Information Science

Department: Information Services
Classification: Info Technology Consultant 1
Appointment Type and Duration: Limited Duration (Classified), Limited
Salary: $16.12 – $25.60 per hour
FTE: 1.0

This is a one-year limited duration appointment

Review of Applications Begins
August 15, 2023

Special Instructions to Applicants
To be considered for this position, submit a complete application that includes an online application and a resume addressing how you meet the minimum and preferred qualifications.

All applications must be submitted here, https://careers.uoregon.edu/en-us/job/532312/info-technology-consultant-1-ld

Department Summary
Information Services (IS) is the central information technology unit at the University of Oregon and provides wide ranging services to campus. Information Services consists of four major functional areas: Customer Experience, which serves as the key contact point for interactions with campus clients and customers; Applications & Middleware, which manages and supports applications, integration services, identity management and data management; Information Security, which helps protect virtual or physical information; and Technology Infrastructure, which provides administration and support for the software, hardware, and services needed to support the campus IT environment. Information Services also includes the Advanced Network Technology Center. IS works closely with the Network for Education and Research in Oregon.

Established in 1876, the University of Oregon offers a breadth and depth of curricula with more than 270 academic programs and provides the opportunity to work at a respected research university with a strong holistic, liberal arts foundation. The UO also has a history of political and social involvement that embraces diverse beliefs, cultures, and values, and it is committed to environmental responsibility.

The university is also proud of the Phil and Penny Knight Campus for Accelerating Scientific Impact, an initiative specifically designed to fast-track scientific discoveries and the process of turning those discoveries into innovations that improve the quality of life for people in Oregon, the nation and beyond. Information Services collaborates with Research and Innovation and our schools and colleges to support the research, teaching, and learning mission of the university.

Eugene is the home of the University of Oregon. Located in the lush Willamette Valley, Eugene is well-known for outdoor pursuits like running, cycling, rafting, and fishing, as well as arts, music, crafts, brewing, winemaking, and community-supported agriculture. With branches in Portland and on the Oregon coast, the UO is deeply connected to Oregon’s natural and cultural treasures.

This position will be located at the new UO Portland campus. Nestled in a historic northeast Portland neighborhood, the new UO Portland campus offers a community feel not far from urban amenities, like the downtown city center and the Portland International Airport. With more than 20 buildings and nearly 400,000 square feet, the campus will have University of Oregon Portland academic, research and administrative programs, as well as student housing and eventually onsite dining and recreation opportunities. A lush canopy of trees, an outdoor amphitheater on the green, and plenty of pathways tie together each part of campus over walkable four blocks.

Position Summary
Reporting to a USS Academic Support Manager in Portland, this position will handle technology support requests from university faculty, administrative staff, and students. This position is highly customer service focused and involves the provisioning and troubleshooting of computers and peripherals, network interfaces, operating systems, productivity and enterprise applications, cyber security and general orientations.

We welcome applications from candidates with diverse professional backgrounds, and we acknowledge that the professional competencies for this role can be developed through a variety of ways.

Minimum Requirements
This classification requires a basic foundation of knowledge in supporting computing hardware, operating systems, productivity software, and general computer maintenance that would be obtained through an associates degree, preferably in computer science or a related technical field, or equivalent technical training and/or experience.

Professional Competencies
Excellent problem-solving skills
• An ability to analyze information and diagnose situations and configurations to maximize the functionality of hardware and software systems
• Excellent communication skills and ability to disseminate information verbally, in written form and across an array of multimedia types
• Ability to work and communicate effectively with faculty, staff and students from a variety of diverse backgrounds
• Ability to cooperatively work with others
• Maintain a respectful workplace and model a positive and proactive attitude

Preferred Qualifications
Experience managing customer support requests using an IT Service Management system
• Experience and knowledge working in higher education IT
• Experience with supporting end user computers in a professional work environment
• Familiarity and experience with videoconferencing concepts and technologies
• Ability to write clear and concise customer focused knowledge base documentation

FLSA Exempt: No