Location: Eugene, OR
Categories: Information Technology, Operations/Infrastructure, Computer and Information Science, Data Science

Department: Finance and Administration Shared Services
Classification: Info Technology Consultant 2
Appointment Type and Duration: Regular, Ongoing
Salary: $20.28 – $37.59 per hour
FTE: 1.0

Review of Applications Begins
September 20, 2023, open until filled

Special Instructions to Applicants
To be considered for this position, submit a complete application that includes an online application and a resume addressing how you meet the minimum and preferred qualifications.

All applications must be submitted here, https://careers.uoregon.edu/en-us/job/532563/information-technology-consultant-2

Department Summary
The Finance and Administration Shared Services Department (FASS) is located within the Finance and Administration portfolio. Finance and Administration is a vibrant and varied portfolio serving all aspects of campus life. Finance and Administration employees perform a wide range of functions including offering essential support to the Universities many departments, providing key resources to employees, and keeping campus safe. FASS provides department level administrative services to groups across the University in three areas: Business Operations, Human Resources and Information Technology.

The mission of the Finance and Administration Shared Service team is to provide professional and timely service, offering our expertise in a wide variety of functions. FASS is committed to providing superior customer service and creating partnerships with clients to ensure their needs are fulfilled to the highest standard.

The FASS unit provides administrative services for 20+ departments across several portfolios including:
• Campus Planning and Facilities Management
• Safety and Risk Services
• Campus Services
• University Human Resources
• Information Services
• Purchasing and Contracting Services
• The Office of General Counsel
• The Office of the President

The units supported by FASS constitute multiple large business enterprises consisting of more than 900 employees and a total operating budget in excess of $80 million.

The mission of the FASS Information Technology (IT) group focuses on customer service combined with technology and process competency. The services we provide include: IT strategy, business continuity, disaster recovery consultation, system/data backup/recovery, hardware life cycle management/procurement, consultation for unit software/hardware needs, desktop support, system and software support, project management for software implementation and upgrades, decision support and reporting, communication with Information Services, liaison with other University service providers, and printing/printing contract management.

Position Summary
The purpose of this position is to manage and provide recommendations for the software and hardware needs of the customers of Finance and Administration Shared Services IT, including supporting the University of Oregon Police Department, Safety and Risk Services Leadership, FASS, and Utilities and Energy units on campus. The incumbent will be the technical lead for client-side software and hardware, evaluating new products, and making recommendations to unit leadership that may include multiple or cross-device platforms, while understanding the limits of available resources. They will also lead auditing and maintaining physical device inventory, as well as determine what tools should be used by the team to properly maintain inventory and manage devices and software deployment.

Responsibilities include imaging and deployment of user device hardware, device lifecycle and inventory management, conference room hardware management, installation and configuration of software, software license renewals, liaison with Information Services User Support Services, managing user accounts and permissions, and providing training and writing documentation.

The incumbent will often diagnose complex technical issues and must demonstrate strong analytical and problem-solving skills. They must be self-directed, prioritizing tasks based on their own assessment of urgency and importance, and work well under the pressure of multiple projects and tasks. They must be able to communicate technical information to non-technical people at their level while also aiding users in becoming self-reliant.

Interactions and contacts occur daily with students, faculty, staff, and campus visitors in the course of performing work. There are frequent interactions with campus stakeholders. The position will communicate and coordinate work in a team-oriented environment with University partners in the University of Oregon Police Department, Safety and Risk Services, peers within the Finance and Administration Shared Services IT group, University Information Services, as well as directly with a variety of 3rd party vendors and campus customers and stakeholders. The position will on occasion be required to organize and coordinate the work of internal and 3rd-party resources to complete projects or fix problems. The position will supervise one to three student workers.

The position works as a member of a team and tasks are generally undertaken using individual initiative. Decisions are made within broad parameters, utilizing an understanding of cost vs benefit to determine the best method and materials necessary to perform a particular task. They include setting priorities, assessing customer needs and responding to those needs. The position will participate in both formal and informal procurement and other decision-making activity with financial implications. As an information technology consultant, the incumbent is expected to remain current with new software and hardware technologies in a constantly growing environment. The position will be responsible for developing guidelines and standards for use by FASS IT, University information systems, UOPD and Oregon Department of public safety standards and Training (DPSST).

The position reports to the Director of IT for Finance and Administration Shared Services. Work is reviewed regularly by the Director of IT for Finance and Administration Shared Services as well as the Directors and managers of the units served by FASS IT.

Work Schedule
Typical daytime hours with occasional after-hours and weekend work.

Essential Personnel
This unit may provide essential services during times of emergencies and inclement weather. This position may be required to fulfill essential services and functions during these times.

Minimum Requirements
This classification requires a basic foundation of knowledge and skills of technology and information systems generally obtained through an AA degree in computer science, information systems, educational technology, communications, or related fields, or similar certified course work in applicable fields of study and at least one year of related work experience.

Special Requirements: *Initial CJIS clearance must be completed within 60 days of hire.
• Must successfully pass an in-depth law enforcement background check.
• Must submit fingerprints to obtain a FBI Criminal Justice Information Systems (CJIS) security clearance.
• Must complete and maintain Level 4 CJIS Security Awareness Training.

Professional Competencies
• Perform duties in a way that advances and supports the mission of the department and university.
• Work effectively in a diverse team environment and create effective relationships for problem solving and positive interactions.
• Take initiative, looking for what needs to be done and doing it.
• Pay close attention to detail.
• Maintain a safe and safety-conscious workplace.
• Maintain a respectful workplace and model a positive and proactive attitude.
• Model the highest ethical standards as this position has access to extremely sensitive enterprise and personal information,
• Provide superior customer service.
• Skill and ability to successfully communicate complex technical and operational issues to non-technical users.

Preferred Qualifications
• If using equivalent experience to meet minimum qualifications, preference will be given to candidates
who have an associate’s degree or higher.
•Knowledge of imaging and deployment of machines in an enterprise environment.
•Knowledge of Windows and virtualized systems administration concepts and best practices in a production environment.
•Proficiency in Windows scripting languages.
•Knowledge of Active Directory, LDAP, Group Policy Management, and WSUS patch management concepts and best practices.

FLSA Exempt: No