Overview

Under the limited supervision of the Assistant Director of EBS (Enterprise Business Systems) ERP Application Support, function as ERP Application Support Service Lead. This position is responsible for managing multiple and varied enterprise focused IT services across numerous business units, stakeholders, customers, and vendors. This position assists the service teams in developing secure architectures and design for administrative ERP systems, batch scheduling and automation systems, code migration and change control systems, legacy budget systems, various reporting, data warehouse, and Business Intelligence systems, and corresponding integrated systems.

This position consults with senior management, functional staff, and technical staff to assist in planning for and defining the scope of future management information processing services. The ERP Application Support Services Lead is responsible for coordinating the services performed by various sub-teams of technologists and communicating with customers and stakeholders. Solutions include cross platform integration using vendor packages, web services, custom applications, and database design.

This position has multiple customer relationships and also has specific responsibilities related to Human Resource System (HRS), an enterprise HR/Benefits administrative system. This position works closely with UW-Shared Services (UWSS), UW-System Administration (UWSA) and UW-Madison stakeholders. The position interfaces with internal and external customers/vendors to determine the most efficient and cost- effective approach to meet their business requirements.

Tagged as: application support, ERP